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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Inaccurate Claim

drowholedrowhole Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
edited May 2013 in General Discussion (PC)
As I hard warned earlier charge back is a headache both Cryptic/PWE and your card companies.

Charge Backs or contesting charges without first contacting a companies customer service department for solutions can be considered fraudulent with legal ramifications and varying punishments directly instated by your card company.

I can't stop you from your own actions but this is not good advice or fit for forum discussion.
Please do not advise people to charge back or contest charges without first contacting support.
Thank you!

-Ambisinisterr

Comments

  • narathkornarathkor Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Here is the thing though. While it would not be worth the time or money for them to come after you, you got what you paid for, so your chargeback is legally fraud.
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  • drowholedrowhole Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited May 2013
    That's your complete opinion and nothing else. And there is no such thing as "legal fraud" under the law either its legal or illegal. Consumers are allowed to request a chargeback when services or the quality of the goods and services offered were not delivered (i.e. the quality of the service being provided or product, etc not being meet by this company) or up to par with what they were expecting and the seller is not willing to offer a direct refund. Obviously consumer rights laws differ from state to state and country to country.
  • vinzovinzo Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 65
    edited May 2013
    drowhole wrote: »
    That's your complete opinion and nothing else. And there is no such thing as "legal fraud" under the law either its legal or illegal. Consumers are allowed to request a chargeback when services or the quality of the goods and services offered were not delivered (i.e. the quality of the service being provided or product, etc not being meet by this company) or up to par with what they were expecting and the seller is not willing to offer a direct refund. Obviously consumer rights laws differ from state to state and country to country.

    This is true
  • l1d3nl1d3n Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 385 Bounty Hunter
    edited May 2013
    You have the right to discus this with your CC company and explain how they didn't deliver the product promised to you. Saying it's fraud is just wrong.
  • qui3tqui3t Member Posts: 0 Arc User
    edited May 2013
    narathkor wrote: »
    Here is the thing though. While it would not be worth the time or money for them to come after you, you got what you paid for, so your chargeback is legally fraud.

    sorry but no, what is fraud is being sold a product being told that it is worth a certain value while its actually worth nothing.
  • burneburne Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 4 Arc User
    edited May 2013
    I'm happy with what I bought. It's not like this was WARZ.. where they lied or mislead us...

    It said beta.. so we cant really expect too much. Even tho it is a really polished beta.
    I am all about them getting it up and running, so I can go back to playing my new toon.
  • sinamonsinamon Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    You paid 200 for In Game Items you were given the Items, which means their obligation was fulfilled. You arent paying for the game up time. Its not a subscription based MMO, if you bought Zen and purchased Items in the zen shop and it was also delivered to you then they fulfilled their obligation in that item now being in your possession. Again this doesnt pay for game up time. If you want a game where your money pays for an amount of play time. Then Id suggest getting on a p2p mmo.
  • sanctumlolsanctumlol Member, Neverwinter Beta Users Posts: 382 Bounty Hunter
    edited May 2013
    Did everyone on these forums buy zen or a founder pack? No wonder it's 70 to 30 on wipe.
  • drowholedrowhole Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited May 2013
    Chargebacks are used to settle disputes between sellers and buyer so that consumers are not ripped off. Those disputes sometimes involve cases of fraud but chargebacks can and do often result as method of initiating a refund from a seller who has not provided what you thought you were getting, i.e. a product which has been demonstratively proven to be riddled with bugs and exploits.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited May 2013
    As I hard warned earlier charge back is a headache both Cryptic/PWE and your card companies. It's a headache both of them want to avoid if possible.

    Charge Backs or contesting charges without first contacting a companies customer service department for solutions can be considered fraudulent with legal ramifications and varying punishments directly instated by your card company.

    I can't stop you from your own actions but this is not good advice or fit for forum discussion.
    Please do not advise people to charge back or contest charges without first contacting support. Thank you!
This discussion has been closed.