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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Internal Server Error: Login Redirect Fail

clannamuirclannamuir Member, Neverwinter Beta Users Posts: 217 Bounty Hunter
edited May 2013 in Bug Reports (PC)
I've started getting this message when I log in though the game client at work. If I retry the log in it will eventually accept it. This does not happen when I'm at home. At work, we use Forefront anti-malware and I think the company is it's own ISP. At home I have Norton Anit-virus and Comcast is my ISP.

Additional: Work is Window 7 on a Dell. Home is Window 8 on an HP.
Post edited by clannamuir on

Comments

  • neodarkaxeneodarkaxe Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 13 Arc User
    edited May 2013
    The most likely issue is proxy or firewall from work. Some companies monitor and restrict MMO data across their sites. If you have a IT tech, ask him what port restriction are in effect, as well as firewall if used. DAO
  • johngalt2010johngalt2010 Member Posts: 12 Arc User
    edited May 2013
    I am trying to use the game client at home on my desktop and getting the same issue. After 10 attempts or so, I might finally be allowed in. Trying to log in a different toon sometimes seems to help, but that might just be luck. Additionally, trying to run the game from my notebook (from home or work, my work doesn't restrict MMO data- I know, I am the guy in charge of the firewall and port restrictions) won't get the prompt to verify that the new machine is really mine. Just tried to log me in, then kicks me back to the log in screen. My firewalls are not blocking the program on the computer or at the router, I have confirmed that, so I am at the point of trying a reinstall. Both computers are Windows 8.
  • johngalt2010johngalt2010 Member Posts: 12 Arc User
    edited May 2013
    This situation has me very much hoping that they can figure out how to kick back only to the character select screen instead of all the way back to the log in screen. Changing toons really hurts at the moment, since it can be easily 10 minutes before I am able to log back in with my second toon. Thank heavens they implemented the gateway so I can craft on one while I play on the other, at least.
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