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Forums > Home› Neverwinter Discussion › Bug Reports (PlayStation®4)

Charity bundle not reedemable

lucifer#4269 lucifer
lucifer#4269
 Member Posts: 72 Arc User
in Bug Reports (PlayStation®4)
I played the ten bucks and was given a code for the charity bundle but entering the code on the arc site says cannot redeem and then when tried again says already reedeemed. Except, I haven't been able to get any of the items. Wouldn't have paid the money I don't have it I didn't think I'd get my bundle...
Lucifer, the light-bringer. Leading man to ruin and away from salvation since at least 1986!

Comments

  • habz#6051 habz
    habz#6051
         Member Posts: 1 New User
    > @"lucifer#4269" said:
    > I played the ten bucks and was given a code for the charity bundle but entering the code on the arc site says cannot redeem and then when tried again says already reedeemed. Except, I haven't been able to get any of the items. Wouldn't have paid the money I don't have it I didn't think I'd get my bundle...

    Did you link your Arc account to your playstation account?
  • bumhug#4005 bumhug
    bumhug#4005
         Member Posts: 92 Arc User
    edited May 2020
    How can I check, if my account is linked? I have done it a while ago, but can´t see any hint on my Arc Profile.
  • sunshinehappy#2439 sunshinehappy
    sunshinehappy#2439
         Member Posts: 41 Arc User
    Make sure you copy the entire code, it's really long but it only shows like 6 digits on mobile. Do select all and then copy
  • nexus#7870 nexus
    nexus#7870
         Member Posts: 21 Arc User
    nexus#7870 said:

    I also bought the $ 10 and it has not worked for PS4 either. It is important to me since I do not have the Dragonburn breed.
    These screenshots are from a while ago:
    Sin-t-tulo-4
    Sin-t-tulo-3

  • nexus#7870 nexus
    nexus#7870
         Member Posts: 21 Arc User
    My code has not been used because I have entered the game and I still do not have the gift.
  • ciaban#5401 ciaban
    ciaban#5401
         Member Posts: 4 Arc User
    I only received partial rewards and submitted a ticket. Groupees support said that many purchasers are having trouble and suggested logging out and back in, then contacting Arc support if it didn't work. It didn't work for me, so I submitted a ticket.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    After verifying that you 1 - did not already have the items in question on your account, 2 - have your account properly linked, and 3 - purchased the items for the correct platform (I only mention all these because I have heard of people having issues due to all 3 reasons), file a ticket with Customer Support at https://support.arcgames.com/.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
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  • ciaban#5401 ciaban
    ciaban#5401
         Member Posts: 4 Arc User
    kreatyve said:

    After verifying that you 1 - did not already have the items in question on your account, 2 - have your account properly linked, and 3 - purchased the items for the correct platform (I only mention all these because I have heard of people having issues due to all 3 reasons), file a ticket with Customer Support at https://support.arcgames.com/.

    I did all the above before I wrote and specifically listed the items I don't have in my ticket.
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