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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Unable to authenticate: Connection to the account server timed out

bahocan#3908 bahocan
bahocan#3908
 Member Posts: 4 Arc User
in General Discussion (PC)
Unable to authenticate: Connection to the account server timed out keep saying that.. icant login the game..
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Comments

  • poacher#9713 poacher
    poacher#9713
         Member Posts: 8 Arc User
    Since the patch no matter what i do i can't get into the game, i have even uninstalled the game completely twice with no luck and now i'm re-installing it again, i sent in a ticket but after sending the requested files for them to check i got an email asking me not to put the same ticket in twice and they had closed one of them but when i look i see only two tickets both closed none open.. Its worked fine on my sons laptop but will not run on my desktop which it always has before. I have googled the problem and tried everything i found but nothing works. Any ideas would be a help guys.
  • zee#8716 zee
    zee#8716
         Member Posts: 7 Arc User
    Here we go again! Unable to authenticate bla bla blah!
  • rerepete#2864 rerepete
    rerepete#2864
         Member Posts: 25 Arc User
    Yep, authentication server down.
  • motu999#9953 motu999
    motu999#9953
         Member Posts: 254 Arc User
    So, apparently the downtime on January 22nd was to "fix" some connection /stability issue for some people.
    I didn't have any connection / stability issue before the downtime. But now I cannot connect (could load one character, but was disconnected when switching characters and cannot connect since):

    I get the message:
    "Connecting to account server, please wait ..."
    Never connects and times out after a minute or so.
  • zee#8716 zee
    zee#8716
         Member Posts: 7 Arc User
    Couldn't be the new Lockbox, the contents were----disappointing lol!
  • UnknownUnknown
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  • motu999#9953 motu999
    motu999#9953
         Member Posts: 254 Arc User
    same problem: was in game, got kicked, cannot log back
    The launcher still shows the green light for the server status ...
    what shall I say. This patch created problems that were not there before
  • karfin#0759 karfin
    karfin#0759
         Member Posts: 4 Arc User
    I logged in fine after patching several minutes ago, then got dumped when attempting to switch characters. NOW... cannot authenticate... COME ON ARC!!!
  • motu999#9953 motu999
    motu999#9953
         Member Posts: 254 Arc User
    They want us to play only a single character per day :-) to reduce the ZAX backlog
  • lorsoanna#8386 lorsoanna
    lorsoanna#8386
         Member Posts: 34 Arc User
    After trying to switch characters i was dumped tried to log in and get the " connection to the account server timed out " in the launcher
  • poacher#9713 poacher
    poacher#9713
         Member Posts: 8 Arc User
    When the server was up i managed to patch the game on the laptop and it was fine no problems.. however my desktop has not worked at all it crashes out every time and the server was up as i had tested it with the laptop. So for me it seems to just be a problem with the desktop and i prefer to play on that as it has more ram etc.
  • queens3queens3 Member, NW M9 Playtest Posts: 9 Arc User
    Hi all.
    I was connected to the game when the connection dropped and when I return, the following error appears:

    "Could not authenticate: the connection to the account server has timed out."

    what's up? I'm not able to log in anymore, someone with the same problem?
  • kaizzu#6202 kaizzu
    kaizzu#6202
         Member Posts: 1 Arc User
    Same happens to me
  • bawkrubawkru Member Posts: 60 Arc User
    Unable to authenticate: Connection to the account server timed out
    yes me and many more seem to have issues
  • entropy#7953 entropy
    entropy#7953
         Member Posts: 12 Arc User
    Yes, having exactly the same problem & message.
  • viperwitch23viperwitch23 Member, NW M9 Playtest Posts: 205 Arc User
    Neverwinter gives message:

    Unable to authenticate: Connection to the account server timed out

    Star Trek Online the same.

    That is exactly WHY I don't like new mods - something gets broken.
    It been like this all day. Last time I was online was at about 1:00 Eastern Time for USA or 6:00 AM in the morning GMT. The bit of sleep. Went to work. Tried logging at lunchtime at about 1:00PM GMT auth error.
    Now it is 16:54 GMT and error still here. Server green no maintenance.
    Changed my password - doesn't work.
    PLEASE FIX IT.
  • daria#9021 daria
    daria#9021
         Member Posts: 6 Arc User
    Yes same problem
  • queens3queens3 Member, NW M9 Playtest Posts: 9 Arc User
    I'm thinking the server is too full
  • don#5216 don
    don#5216
         Member Posts: 1 Arc User
    Same has happened to me. Changed Characters and it kicked me, went to log back in and server timed out.
  • kemnimtarkaskemnimtarkas Member Posts: 838 Arc User
    Heeere we go again.
  • a2151515a2151515 Member Posts: 1 New User
    I'm having the same issue.
  • UnknownUnknown
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  • bahocan#3908 bahocan
    bahocan#3908
         Member Posts: 4 Arc User
    is there any maintience?
  • queens3queens3 Member, NW M9 Playtest Posts: 9 Arc User
    There's nothing to do, now let's wait. I hope they solve soon. Realy Sad!!!!!
  • kubikubi4141kubikubi4141 Member Posts: 2 Arc User
    I can not enter the game. Unable to authenticate: Connection to the account server timed out ......
  • nooneatzanooneatza Member Posts: 173 Arc User
    Confirming issue..

    Unable to authenticate: Connection to the account server timed out
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,421 Arc User
    viperwitch23 said:

    Neverwinter gives message:

    Unable to authenticate: Connection to the account server timed out

    Star Trek Online the same.

    That is exactly WHY I don't like new mods - something gets broken.
    It been like this all day. Last time I was online was at about 1:00 Eastern Time for USA or 6:00 AM in the morning GMT. The bit of sleep. Went to work. Tried logging at lunchtime at about 1:00PM GMT auth error.
    Now it is 16:54 GMT and error still here. Server green no maintenance.
    Changed my password - doesn't work.
    PLEASE FIX IT.

    What does that have anything to do with the new mod when STO has the same issue?
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • trelamytrelamy Member Posts: 56 Arc User
    Same issue here. I can't log in. :'(
    Our beliefs don't make us better people. Our actions do.
  • zentc69zentc69 Member Posts: 6 Arc User
    same here...only 30mins ingame..DC now failed to login..
This discussion has been closed.