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[UPDATED] CTA Seasons Tokens of Heroes Issues
nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Update 4 January 29
Reports coming in indicate that the fix is working correctly. We appreciate everyone's patience and, as always, if you continue to experience issues please let us know!
*****
Update 3 January 29
At ~14:00 PST (22:00 UTC / 01:00 MSK), players will be disconnected from any active maps for ~5 minutes or less. This will reset any instances or dungeons players are running. This is so we can apply another hotfix to address the "CTA: Season" reward issue.
This fixes an issue where players may not have received a Token of Heroes, even if the counter for "up to 3 this week" had filled.
After this hotfix, any affected players will automatically have any Tokens of Heroes in their inventory that they should have received, but didn't, upon reaching 10 runs completed. Players can check their Token of Heroes count by visiting the Call to Arms vendor in Protector's Enclave.
Please note the following:
• This was a separate issue from the one where unique items errors could prevent players from gaining progress toward their next Token, but worked in a similar way.
• The above issue, before it was fixed, would still result in players not receiving their token at exactly 10 runs.
We hope this should be the final hotfix necessary to get players into the right state, but if you still run into issues, please feel free to report them to us.
There is a known issue that the Mini Frastr vanity pet can still cause a "Unique Item" error. Given the low drop rate, we do not recommend removing this pet from your inventory.
*****
UPDATE 2 January 29
As discussed during this morning's Driftwood Tavern Stream, we continue to investigate this issue. We are aware that some players are still impacted after an intended fix went out this morning and are working hard to resolve this quickly and efficiently. Thank you for your patience!
*****
UPDATE January 29
At ~07:25 PST (15:25 UTC / 18:25 MSK) we applied the hotfix to address to address the "CTA: Seasons" reward issue. This fixes the issue where players could complete a Call to Arms skirmish and appear to gain progress, but would not consistently receive a Token of Heroes after ten runs.
After this hotfix, the progress bar in the "CTA: Season" event reset to zero. Players will be able to complete 10 more runs of CTA: Storm Front to gain progress toward their next Token of Heroes, and will consistently gain progress toward their next Token.
Please note the following:
• Due to the nature of the bug, players may receive the "Token of Heroes" at less than 10 runs. If it wasn't their third token of the event, they can still run until the bar fills up, and they'll still gain progress toward their next one.
• If the bar is full, no further progress can be made toward a Token of Heroes until the next day.
• Having an Alliance Battle Horn will no longer cause a "Unique Item" error to sometimes display, nor prevent players from gaining progress toward their next token.
We have extended the event by two more days to allow players more time to gain their Tokens of Heroes. Because this event will now end on Thursday (Friday in Russia), there will be no "last chance" vendor this time around.
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We are aware that some players are still unable to obtain the Tokens of Heroes even after this morning's fix. We are investing this matter and looking at what may be impacting these particular accounts. We will provide more information when available.
Reports coming in indicate that the fix is working correctly. We appreciate everyone's patience and, as always, if you continue to experience issues please let us know!
*****
Update 3 January 29
At ~14:00 PST (22:00 UTC / 01:00 MSK), players will be disconnected from any active maps for ~5 minutes or less. This will reset any instances or dungeons players are running. This is so we can apply another hotfix to address the "CTA: Season" reward issue.
This fixes an issue where players may not have received a Token of Heroes, even if the counter for "up to 3 this week" had filled.
After this hotfix, any affected players will automatically have any Tokens of Heroes in their inventory that they should have received, but didn't, upon reaching 10 runs completed. Players can check their Token of Heroes count by visiting the Call to Arms vendor in Protector's Enclave.
Please note the following:
• This was a separate issue from the one where unique items errors could prevent players from gaining progress toward their next Token, but worked in a similar way.
• The above issue, before it was fixed, would still result in players not receiving their token at exactly 10 runs.
We hope this should be the final hotfix necessary to get players into the right state, but if you still run into issues, please feel free to report them to us.
There is a known issue that the Mini Frastr vanity pet can still cause a "Unique Item" error. Given the low drop rate, we do not recommend removing this pet from your inventory.
*****
UPDATE 2 January 29
As discussed during this morning's Driftwood Tavern Stream, we continue to investigate this issue. We are aware that some players are still impacted after an intended fix went out this morning and are working hard to resolve this quickly and efficiently. Thank you for your patience!
*****
UPDATE January 29
At ~07:25 PST (15:25 UTC / 18:25 MSK) we applied the hotfix to address to address the "CTA: Seasons" reward issue. This fixes the issue where players could complete a Call to Arms skirmish and appear to gain progress, but would not consistently receive a Token of Heroes after ten runs.
After this hotfix, the progress bar in the "CTA: Season" event reset to zero. Players will be able to complete 10 more runs of CTA: Storm Front to gain progress toward their next Token of Heroes, and will consistently gain progress toward their next Token.
Please note the following:
• Due to the nature of the bug, players may receive the "Token of Heroes" at less than 10 runs. If it wasn't their third token of the event, they can still run until the bar fills up, and they'll still gain progress toward their next one.
• If the bar is full, no further progress can be made toward a Token of Heroes until the next day.
• Having an Alliance Battle Horn will no longer cause a "Unique Item" error to sometimes display, nor prevent players from gaining progress toward their next token.
We have extended the event by two more days to allow players more time to gain their Tokens of Heroes. Because this event will now end on Thursday (Friday in Russia), there will be no "last chance" vendor this time around.
************
Post edited by nitocris83 on
7
Comments
Personally that seems way way OTT and has taken most if not all desire to do it, i did it on day 1 with 1 of my 4 char's i'd like to get the stuff with, and was lucky enough to get the token, but cripes was it tedious (and this is one of the quicker ones).
Today i couldnt bring my self to do it, 10 times is just too much, 3 maybe i could stomach, but 10, sorry but no way (and the count doesnt carry over so unless you do all 10 it's wasted effort).
i did get the blue horn yesterday on both toons one got a token the other nothing
It only glitches if you already have the horn on that character and it drops in the loot box.
Just keep discarding when you get it. Run it after or wait till you get 3 tokens to get horn back.
Your welcome.
edit: 1 character I had to run 11> 1 for refund token from yesterday, then 10 for today. Its worked on a few so far..
It isn't the time so much as it is the frustration that this was not fixed before it went live, combined with people who don't bother to help because the run is too short to kick them.
Have run 9 characters through the 11 runs today. 4 of them never got a token. The 4 that did not get a token, all received the blue horn or the Mini-frastr or received both.
Once you get the red error message "Only One Of A Unique Item Is Allowed", it seems to set a flag or variable.. then you will not get a token on that character no matter how many runs you do.
Oh, and why 11 runs? I consistently only got a token after running it 11 times. It seems to not count one of the runs as being complete. An Yes I faithfully got the box from the loot chest and exited using the portal every time.
- I played the skirmish 10 times.
- I got the duplicate reward message twice.
- When I reached the number 12 skirmish I got the token.
So it seems that the "try_catch" logic that controls the rewards doesn't increase the number of runs.
I have to agree with some of the other comments that x10 is a bit much when considering doing it on several chars we all like to get few bits of nice weapons. It no longer becomes a "minimal effort" as you describe, it becomes a part time job. I'd cut it in half quite honestly.
Myself and the tokens, didnt get any on day one on 3 toons, got them on the 25th. Will see what happens today.
This is taking skinner-box "run through our mazes, little rats!" disrespect to a whole new level.
Pro: It is nice that you are designing new events and trying new things; that is a good effort.
Con: It is stupidly grindy and badly implemented, and lacks the information needed to decide if it is even worth any effort.
Pass.
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Did the CTA 11x Thursday night... nothing. Did get both the green and blue battle horns as well as the vanity pet.
Did the CTA 5x or so on Friday night, still nothing. Did get the message twice that you can only have one unique item.
So at this point, my expectation are that I'm not going to get enough tokens... and just further justifies my low expectations on Cryptic and new events. Because since at least the Halloween event something major has been broken from right out of the gate.
At this point I don't even know if i really care about any other event that you run for Neverwinter anymore.
And extending the event one more day?
Yeah that would probably be good for most players, but you know some of us actually have jobs and other responsibilities and may not be able to complete the event this time around.
Are the prizes worth participating worth it? Maybe maybe not, depends on your point of view.
But, I at least would have appreciated the try. If I didn't make it due to other commitments, so be it. That's the way the cookie crumbles.
But not to even get the chance, is well highly disappointing.
Oh. i don't have vip on this account, could that be part of it?