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ZEN via Steam
nemanja
Member Posts: 1 Arc User
why i cant buy zen with steam wallet???
Mod edit: removed all-caps from subject title.
Mod edit: removed all-caps from subject title.
Post edited by zebular on
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[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
I've played a lot of games that are on Steam, and I've been able to make purchases for these games through Steam. It, admittedly, would be nice to be able to buy your products through such means rather than sharing my credit-card information with more sites than I need to.
So, I too am curious as to what your answer may be to @nemanja102 's question.
But he's also correct in saying that first time purchasers will be on a probation until payment clears. If you buy something in the zen store while this probation period is active anything you buy will be bound to you.
Also, it has admittedly been VERY rare to see any Neverwinter specials being showcased through Steam, which is also what bothers me and why I'd been unable to make any sale purchases through Steam for Neverwinter. If Arcgames had their games showcased through Steam during the week sales, or quarterly sales, or what-have-you, then I'm sure I'd have seen the Dragonborne pack on sale more often, but I haven't.
> I am pretty sure that the Dragonborne pack had popped up a number of years back in Steam as a sale item and I'd wanted to buy it but it wouldn't let me. I don't recall any error messages.
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> Also, it has admittedly been VERY rare to see any Neverwinter specials being showcased through Steam, which is also what bothers me and why I'd been unable to make any sale purchases through Steam for Neverwinter. If Arcgames had their games showcased through Steam during the week sales, or quarterly sales, or what-have-you, then I'm sure I'd have seen the Dragonborne pack on sale more often, but I haven't.
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> This game does not want you to use steam. They want you to use their Arc. They don't want to promote steam. They want to switch player to use Arc.
Even though Steam has a HUGELY wider variety of games to offer from FTP to discounted items left, right and center, to full-cost games? Good luck with that. Arc only deals with Cryptic's line of games. Steam offers up games from a heck of a lot more franchises.
Arc = A content delivery platform (application). It is not a company/entity (whereas Steam is a content delivery platform and a company).
PWE = Perfect World Entertainment Inc. - The Publishing Company that runs and maintains the Arc Platform/Application and is the publisher for all the games found in the games list in the Arc Platform/Application.
Cryptic = Cryptic Studios, Inc. - The Development Company for Three of PWE's Games: NW, CO, and STO.
As for the reason why there is probation on Steam purchases is because when you buy anything from PWE through Steam, Steam does not pay PWE right away. Steam pays its dues in cycles. The probation period lasts until Steam pays PWE what it is due. If your purchase is reversed from Steam during this time, then PWE can easily remove everything you've purchased with that Zen because it is all bound to you and easy to locate. As well, it prevents unscrupulous folks from buying Zen, selling it on the Exchange and then reversing the purchase and getting away with their dirty deeds. Just to note, any verified charge backs (regardless of purchase method) lead to permanent game banishment, as with almost any MMO that I know of.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
If when you log on to the game and there isn't a pop up from steam in the lower right of your screen telling you to alt/tab to talk to others through steam social, then chances are it's turned off. To see if this is your problem, go to the steam pane and in upper left choose: steam>settings>in-game> and check the box in middle that says: {enable game overlay while in game}.
This turns on the pop-up social thing and the second screen when buying zen through the game. Once you have bought your zen and had it delivered, you can later turn it off if it bothers you, just remember you will need to click it later to buy again.
I hope this helps someone and they don't pull out as much hair as I did until it was solved.
There has also been Arc "loyalty" promotions in the past, that you get a pet or scrolls or something, if you log on through the Arc platform to claim it. That wasn't available to Steam clients either (of course you just created a Arc account and logged on to claim it, thus proving your "loyalty" if you just had to have the green throw away thing).
*note" the irony of the Arc item loyalty things was it almost ALWAYS backfires! lol...people would have a bug-fest getting it, or it's buffs didn't work or something would go wrong somewhere in the process, not making them feel loyal, but angered or resentful.