test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › General Discussion (PlayStation®4)

Bought Knox's adventurer recruitment order, can't make lvl 70 toon

xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
in General Discussion (PlayStation®4)
So bought Knox adventurer recruitment order on my lvl 70 GWF in zen store, I go to character screen and I can't make lvl 70 char at all, anyone can help me?
«1

Comments

  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    I got 2 char slots free
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Same for me, it says the option is there but it is gray lettering and wont let me highlight it. Losing time already seeing it double everything right now.
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Is this being looked into? Just stinks that its double weekend and I cant work on the character that I paid for.
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    Problem still not solved
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I know, I am getting upset now because I missed a whole day of not running that toon for double everything. I made this acct so I could post this issue in Game bugs but it wont let me post, only reply. I sent a report and still no word.
  • adoaiscooladoaiscool Member Posts: 2 Arc User
    edited November 2016
    I am having the same issue, except, mine doesn't even show an option anywhere to make a level 70 toon. I bought it last night and though maybe it just needed time. Wrong. Basically it's like I never even bought the thing, except the missing $$$$ from my account, lol..
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Can we get an answer please on what is going on?!?! This is alot of money to some of us that was spent and now its going on two days where we cant play this character!
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    No fix yet sadly
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I posted here, facebook and twitter with nothing on any of them. So at this point can I ask for a refund as most of the weekend is gone now?
  • adoaiscooladoaiscool Member Posts: 2 Arc User
    So, I'm guessing this just isn't going to get fixed? For the amount of money people spend on this game you would think customer service would be a little, oh I don't know, more existent?
  • thizonattothizonatto Member Posts: 4 Arc User
    Same for me ... Any news ?
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I did a live chat today and was told they cant help. I have to wait fir my ticket to be responded to. Great customer service!
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    Ye still w8 for ticket response to fix it
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    There are keys to running a business and the consumer can make or break you. Top on the list is customer service and the product/service that is being delivered. This exp has had horrible customer service with a product that was NOT delivered. Even if we knew you were working on it, or we would get it and be comped than I would be ok, but we have been ignored completely, not just here but live chat, facebook, and twitter. All around horrible business practices and services so far for me.
  • zephyriahzephyriah Member, NW M9 Playtest Posts: 2,980 Arc User
    This is just a guess, but it sounds like one or more may have created a regular character and not used the create level 70 button. If the bundle provided the only free slot you had, that would have filled it and caused the button for level 70 to grey out because no character slot would be available. Make sure you have an open character slot or delete a character if you accidentally used it to create a normal character.

    I had no problems at all today when I decided to get one. I did do a hard reset after purchase and before using, because I know things on the character screen sometimes do not update without one.
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Had an open slot before I bought it. Mine shows 3/6 slots filled and the lvl 70 has the zen mark next to it and grayed out. I know for a fact that they took the 3k zen from me.
  • zephyriahzephyriah Member, NW M9 Playtest Posts: 2,980 Arc User
    warpedjedi#1567 said:

    Had an open slot before I bought it. Mine shows 3/6 slots filled and the lvl 70 has the zen mark next to it and grayed out. I know for a fact that they took the 3k zen from me.

    Odd. The only 2 reasons I can think of it would be greyed out is no slots or you don't have a level 70 character, but without a 70 you can't buy it so no money should have been taken. So, I'm out of ideas.
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I have a GF that is over 3500 and a SW that is over 2200. Also have a lvl 66 DC. I lvled all 3 from lvl 1. A few people have had the same issue on these forums and facebook.
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    Takes long, for new respond on ticket after weekend
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Still nothing for me.
  • thizonattothizonatto Member Posts: 4 Arc User
    Any solution ?
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    Not yet
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    Not one word from anyone. At this point I honestly believe we will be ignored until we give up.
  • ravenskyaravenskya Member Posts: 1,891 Arc User
    So have you all
    1) checked the reward vendor
    2) looked in the zen market for anything there you need to click on
    3) considered notifying a mod like @kreatyve to see if they can help you out?
    Founding Member of "Wrong Side of the Stronghold"
    Ravenskya - TR / Krisha Chaos - OP / Waffles - GF / Dex Domitor - HR
    Becky the trendy GWF - GWF / Too Toasty - SW / Falcor - DC / Morrigan - CW / Sir Didymus - OP
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I checked the vendors on every character I have, checked market place also. I have posted on ever social media site, talked to live chat everyday and their only response is (they will reply when they can to your ticket). So its been 6 days now and not a single response about what is being done, if it will be fixed or anything. So as of now this whole experience is frustrating, I feel like I and others are being ignored until we just go away.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    I'm sorry I just now saw this, I'm going to get someone to investigate. Has anyone filed a support ticket regarding this? If not, please do so.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    I filed a ticket on the 26th and asked live help every day about it and all I got was that "they will reply once seen or something equivalent". It is filed under the arc linked to my PS4. I thank you for responding, its nice to see something being done finally.
  • xiuhdragonxiuhdragon Member, NW M9 Playtest Posts: 77 Arc User
    edited December 2016
    I did support ticket last friday, got response at Friday, but haven't gotten any response this week (161125-001199 number on ticket )
  • thizonattothizonatto Member Posts: 4 Arc User
    kreatyve said:

    I'm sorry I just now saw this, I'm going to get someone to investigate. Has anyone filed a support ticket regarding this? If not, please do so.

    I filed a ticket on the 26th. It is filed under the reference number 161126-000936, but haven't gotten any response yet.
  • warpedjedi#1567 warpedjedi
    warpedjedi#1567
         Member Posts: 24 Arc User
    my ticket number is 161126-002092 and was filed on the 26th. But item was bought on the 25th I believe. Its filed under arc account linked to my gamertag on ps4.
Sign In or Register to comment.