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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

I can't play

ponneylordponneylord Member Posts: 15 Arc User
in Peer to Peer Tech Forum


I think the image is enough, but explaining: IT'S IMPOSSIBLE TO PLAY. I'm getting dc after 10s login.

Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    What steps have you tried to resolve this? Where in the world are you located. Who is your ISP and what kind of Internet are you using?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • ponneylordponneylord Member Posts: 15 Arc User
    I've already tried "ipconfig/flushdns", reset my modem, open my router ports...

    Ports:


    My speedtest (http://www.speedtest.net/my-result/5374922226)


    My "tracert patchserver.crypticstudios.com"
    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:

    1 8 ms 14 ms 7 ms 10.17.6.9
    2 10 ms 10 ms 10 ms 172.20.0.1
    3 19 ms 17 ms 29 ms 100.65.0.12
    4 19 ms 18 ms 19 ms 218.30.39.69
    5 140 ms 139 ms 138 ms 59.43.180.121
    6 * * * Esgotado o tempo limite do pedido.
    7 * * * Esgotado o tempo limite do pedido.
    8 210 ms 194 ms 188 ms Cogent-level3-40G.Miami2.Level3.net [4.68.110.170]
    9 * 194 ms 187 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
    10 190 ms 187 ms 187 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
    11 200 ms 210 ms 199 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
    12 217 ms 203 ms 204 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
    13 213 ms 210 ms 210 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    14 * 211 ms 212 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    15 231 ms 232 ms 234 ms 38.111.40.114
    16 224 ms 217 ms 237 ms 198.49.243.253
     17 * * * Esgotado o tempo limite do pedido.
    18 211 ms 225 ms 214 ms patchserver2.crypticstudios.com [208.95.185.41]

    Rastreamento concluído.

    _____________

    I normally can play with bit of lag, but still playable. Only in huge groups like Tiamat it's become unplayable again.

    arcgames.com/en/forums/neverwinter#/discussion/1216821/lag-problems


  • ponneylordponneylord Member Posts: 15 Arc User
    And my CrypticNetTest

    Ping: 200.3 msec
    Port: 80: 49 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 51 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 228 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 254 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 273 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 120 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 36 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 278 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 165 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 247 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 212 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 63 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 44 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • ponneylordponneylord Member Posts: 15 Arc User
    It's annoying wait days for a double exp, and can't play when finnaly comes.
  • krailovkrailov Member Posts: 302 Arc User
    OK, you have a weird routing - you start internally, then you have a private wide address (probably your ISP?)
    Somehow you leave Europe and go to China? (218.30.39.69 - China) - all very low pings.
    Then you hit another server in China, where your pings go up by an avgerage of 120ms, THEN you finally get to the states. You will note that you bounce around cogentco servers a lot, and you are losing pings during this - you have not even reached the game servers and you are already losing pings just on a tracert. Try this:
    ping 154.54.24.233 -t
    It will probably show you dropping large numbers of packets at that point in your journey - nothing to do with the game, but all to do with your provider and who they use in the States... During peak times, it will be bad, at other times you are probably OK.

    My guess is that as you are routing through China, your getting extra "attention" by the States (or China - I bash equally here :) )- can you try another ISP provider, maybe via a prepaid wireless?

    Might is not always right - the powerful sometimes forget that.

    The Small Band
  • krailovkrailov Member Posts: 302 Arc User
    BTW, do NOT open your router ports! Close them immediately - unless you want the world to try and hack into your computer, that is. Unless you are running a server (or similar) for other purposes, it will not help with Neverwinter at all - it only sends information back via ports as requested by your system, not just "out of the blue", which is what port forwarding is for - any request, from any system to YOUR port on your system...

    Might is not always right - the powerful sometimes forget that.

    The Small Band
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Yeah, what @krailov said. It is not on Cryptic's end.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • ponneylordponneylord Member Posts: 15 Arc User
    krailov said:

    OK, you have a weird routing - you start internally, then you have a private wide address (probably your ISP?)
    Somehow you leave Europe and go to China? (218.30.39.69 - China) - all very low pings.
    Then you hit another server in China, where your pings go up by an avgerage of 120ms, THEN you finally get to the states. You will note that you bounce around cogentco servers a lot, and you are losing pings during this - you have not even reached the game servers and you are already losing pings just on a tracert. Try this:
    ping 154.54.24.233 -t
    It will probably show you dropping large numbers of packets at that point in your journey - nothing to do with the game, but all to do with your provider and who they use in the States... During peak times, it will be bad, at other times you are probably OK.

    My guess is that as you are routing through China, your getting extra "attention" by the States (or China - I bash equally here :) )- can you try another ISP provider, maybe via a prepaid wireless?

    Thank you very much. Helped me alot to understand what is happening. But all ISP provider here is not good at all... =/
    Have any chance to be my modem/router? I had problems with him before...
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    It doesn't look like it's your modem. It looks like it's your ISP making you go through weird routing.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • krailovkrailov Member Posts: 302 Arc User
    I second what @kreatyve said - highly unlikely your modem/router. You could try using a VPN service like
    PingZapper : pingzapper.com/, or
    WTFast: https://wtfast.com/

    But do not pay any money until you have tried it and it works for you.

    Might is not always right - the powerful sometimes forget that.

    The Small Band
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