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Forums > Home› Neverwinter Discussion › General Discussion (PC)

login isues?

banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
in General Discussion (PC)
are there login isues, 4 machines, on all 4 login isues, as game, as in gateway unable to login...

Comments

  • fenyxdrayvenfenyxdrayven Member Posts: 59 Arc User
    Working fine for me for both the game and gateway
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    not here, geting time out the whole morning.
    oh and in case, europe, netherlands here, and after a fallback to a backup isp, same isue.
  • organazorganaz Member Posts: 24 Arc User
    Same here, also from the Netherlands. This has been going since 23:00 last night. Various reports have been send, but no word yet, unfortunately..
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    and when i am able to login, max 30 seconds, plop, disconnected, well, glad it isnt me only, i tought my machine park was borked..
  • stonetheimpalorstonetheimpalor Member Posts: 2 Arc User
    same here cant connect to account server and when i connect i get kicked out instanly.
    Suffering the same probs with STO
  • bishopgorbishopgor Member Posts: 21 Arc User
    Same here (im from poland)
  • organazorganaz Member Posts: 24 Arc User
    Pretty annoying, as we have to wait for about 7 more hours for the support to be online?!
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    grr, gateway is more bugged as before..
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Those having issues with the gateway, have you cleared your browser cache lately? I had to do it after the major maintenance, and it fixed my issues with it.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • organazorganaz Member Posts: 24 Arc User
    edited October 2015
    Checking right now, got into the game, now waiting a few minutes for a possible dc..

    Nope, did not do the trick

    Can't get a respond from the account server after being kicked from the game
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    organaz said:

    Checking right now, got into the game, now waiting a few minutes for a possible dc..

    Nope, did not do the trick

    Clearing your browser cache won't help with the in-game issues. Just with connecting to the Gateway.

    Can you please post results from a tracert to patchserver.crypticstudios.com? There have been reports where one hop has been causing some issues.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • organazorganaz Member Posts: 24 Arc User
    edited October 2015
    I can, hold a min. Its actually 2, I think it was 5 and 18 which had it.

    Running a few of tem with the following result:

    Traceren van de route naar patchserver.crypticstudios.com [208.95.185.41]
    via maximaal 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.147.1
    2 5 ms 7 ms 6 ms 10.255.35.1
    3 7 ms 8 ms 7 ms weer-rc0002-cr101-xe-1-0-1-0.core.as9143.net [21
    3.51.187.100]
    4 51 ms 11 ms 11 ms asd-tr0042-cr101-ae4-0.core.as9143.net [213.51.1
    60.214]
    5 10 ms 11 ms 11 ms 213.46.182.93
    6 12 ms 11 ms 11 ms 84-116-130-130.aorta.net [84.116.130.130]
    7 10 ms 11 ms 12 ms 84.116.134.113
    8 18 ms 20 ms 18 ms er1.ams1.nl.above.net [80.249.208.122]
    9 19 ms 19 ms 19 ms ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
    10 118 ms 125 ms 116 ms xe-1-2-0.cr2.lga5.us.zip.zayo.com [64.125.31.182
    ]
    11 118 ms 117 ms 119 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    12 122 ms 123 ms 124 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    13 109 ms 107 ms 109 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    14 107 ms 110 ms 108 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 108 ms 108 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 108 ms 108 ms 107 ms 198.49.243.250
    17 564 ms 535 ms 495 ms 198.49.243.253
    18 * * * Time-out bij opdracht.
    19 113 ms * * xboxpatchserver.crypticstudios.com [208.95.185.4
    1]
    20 108 ms * 108 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    De trace is voltooid.



    Traceren van de route naar patchserver.crypticstudios.com [208.95.185.41]
    via maximaal 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.147.1
    2 7 ms 6 ms 5 ms 10.255.35.1
    3 7 ms 7 ms 8 ms weer-rc0002-cr101-xe-1-0-1-0.core.as9143.net [21
    3.51.187.100]
    4 11 ms 10 ms 10 ms asd-tr0042-cr101-ae4-0.core.as9143.net [213.51.1
    60.214]
    5 * * 11 ms 213.46.182.93
    6 12 ms 11 ms 21 ms 84-116-130-130.aorta.net [84.116.130.130]
    7 10 ms 11 ms 11 ms 84.116.136.81
    8 12 ms 11 ms 10 ms 213-46-161-146.aorta.net [213.46.161.146]
    9 126 ms 128 ms 150 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    10 107 ms 105 ms 106 ms internap-gw.ip4.gtt.net [77.67.77.54]
    11 105 ms 107 ms 105 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 105 ms 105 ms 105 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 105 ms 105 ms 106 ms 198.49.243.250
    14 794 ms 773 ms 791 ms 198.49.243.253
    15 * * 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 107 ms 107 ms 109 ms 198.49.243.250
    17 182 ms 172 ms 191 ms 198.49.243.253
    18 * * * Time-out bij opdracht.
    19 * 108 ms 108 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    De trace is voltooid.

  • organazorganaz Member Posts: 24 Arc User
    Another thing.. Why is the xbox patchserver there, as I'm pretty sure I'm on a PC =/
  • organazorganaz Member Posts: 24 Arc User
    And here is the other one, this one is not showing up that frequently hence why it took some time:


    Traceren van de route naar patchserver.crypticstudios.com [208.95.185.41]
    via maximaal 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.147.1
    2 9 ms 6 ms 5 ms 10.255.35.1
    3 6 ms 7 ms 7 ms weer-rc0002-cr101-xe-1-0-1-0.core.as9143.net [21
    3.51.187.100]
    4 15 ms 10 ms 11 ms asd-tr0042-cr101-ae4-0.core.as9143.net [213.51.1
    60.214]
    5 * * * Time-out bij opdracht.
    6 11 ms 11 ms 11 ms 84-116-130-130.aorta.net [84.116.130.130]
    7 11 ms 11 ms 11 ms 84.116.136.81
    8 10 ms 17 ms 11 ms 213-46-161-146.aorta.net [213.46.161.146]
    9 127 ms 127 ms 126 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    10 120 ms 120 ms 121 ms internap-gw.ip4.gtt.net [77.67.77.54]
    11 249 ms 237 ms 224 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 114 ms 113 ms 117 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 117 ms 114 ms 113 ms 198.49.243.250
    14 906 ms 895 ms 852 ms 198.49.243.253
    15 * * * Time-out bij opdracht.
    16 120 ms 125 ms 121 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    De trace is voltooid.

    Sorry for the wait..
  • dcdc7dcdc7 Member Posts: 5 Arc User
    I have the same issue. I'm also in the Netherlands. This also started at 23:00 last night (Dutch time, CEST which is UTC+2).

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 35 ms 57 ms 36 ms lo0.dr15.d12.xs4all.net [194.109.5.226]
    3 35 ms 34 ms 34 ms 1314.ae3.xr3.3d12.xs4all.net [194.109.7.133]
    4 35 ms 40 ms 35 ms asd2-rou-1044.NL.eurorings.net [134.222.97.17]
    5 35 ms 36 ms 36 ms asd-s6-rou-1041.NL.eurorings.net [134.222.48.251]
    6 36 ms 38 ms 36 ms be286.rcr21.ams05.atlas.cogentco.com [130.117.15.45]
    7 37 ms 35 ms 35 ms be2038.ccr41.ams03.atlas.cogentco.com [154.54.36.133]
    8 48 ms 47 ms 49 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    9 113 ms 119 ms 117 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    10 115 ms 122 ms 117 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    11 114 ms 118 ms 114 ms 38.122.52.50
    12 119 ms 131 ms 117 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 120 ms 140 ms 116 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 115 ms 118 ms 118 ms 198.49.243.250
    15 518 ms 481 ms 472 ms 198.49.243.253
    16 * * * Request timed out.
    17 115 ms 116 ms 115 ms patchserver2.crypticstudios.com [208.95.185.41]
  • jaegernljaegernl Member, NW M9 Playtest Posts: 455 Arc User
    There have been some issues somewhere along the line in the Netherlands. After about 23:00 last night, some US based services have been unavailable. I'm in the Netherlands as well, and I'm suffering from the same problems.

    A lot of games and sites would be nigh-impossible to connect to. I'm pretty sure this hasn't anything to do with Cryptic - as I said - a lot of other services were affected as well. For instance, I couldn't connect to Arc at all, couldn't play a game of Battlefield 4, couldn't connect to a large collection of websites, and was unable to play some other games on the US realms.

    I think it's just as simple as waiting for the mole people to plug the cable back in.
    Isaac the Adequate - Level 70 Oath of Protection Paladin
    Aurelius the Awkward - Level 70 Pathfinder Ranger
    The Imaginary Friends
    We have looked into reports of players experiencing connection problems and have been unable to identify any server, data center, or client-side issues. We believe this may be ISP related.
  • thefabricantthefabricant Member, NW M9 Playtest Posts: 5,248 Arc User
    jaegernl said:

    There have been some issues somewhere along the line in the Netherlands. After about 23:00 last night, some US based services have been unavailable. I'm in the Netherlands as well, and I'm suffering from the same problems.

    A lot of games and sites would be nigh-impossible to connect to. I'm pretty sure this hasn't anything to do with Cryptic - as I said - a lot of other services were affected as well. For instance, I couldn't connect to Arc at all, couldn't play a game of Battlefield 4, couldn't connect to a large collection of websites, and was unable to play some other games on the US realms.

    I think it's just as simple as waiting for the mole people to plug the cable back in.

    I have been having similar issues from South Africa, don't think this is an issue on Cryptic's side.
    Our Imaginary Friends are better than yours.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited October 2015
    Ok, @organaz and @dcdc7, you both appear to be hitting the node that's been having issues. I'll talk to @strumslinger about it today after he gets logged on and ask if he has any suggestions.

    @jaegernl - I don't think the main issue is region specific, as I've talked to someone in Florida, USA who's having this issue, while I live in Ohio and don't have the issue.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • jaegernljaegernl Member, NW M9 Playtest Posts: 455 Arc User
    Aye, considering US and SA are having the same issues, my suggestion would be to wait and see what the mole people do. Grab a book or go see the sun again for the first time in weeks. I'll be hiding under my sheets, crying.
    Isaac the Adequate - Level 70 Oath of Protection Paladin
    Aurelius the Awkward - Level 70 Pathfinder Ranger
    The Imaginary Friends
    We have looked into reports of players experiencing connection problems and have been unable to identify any server, data center, or client-side issues. We believe this may be ISP related.
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    well, justhome from shopping, still isues.
    WE SIMPLY BLAME BOO ON IT !, REMOVE THAT HAMSTER FROM THE SERVERROOM !!
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    ok, as far i can see/notice now, it is working again, dunno what the tech guys did, butthey have my thanks already !
  • shakota#7594 shakota
    shakota#7594
         Member Posts: 18 Arc User
    Having same issue here (upstate NY). Get to login screen and cannot connect to login server.
    Daily issue. Sometimes I try 10-20 times before I give up. Sometimes it works on the 5th try or so.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 355 ms <1 ms 1 ms [removed]
    2 9 ms 9 ms 10 ms cpe-104-229-128-1.twcny.res.rr.com [104.229.128.1]
    3 21 ms 19 ms 13 ms tge0-0-0.irany0101h.northeast.rr.com [24.24.18.13]
    4 13 ms 12 ms 12 ms agg30.esyrnyaw02r.northeast.rr.com [24.58.48.24]
    5 15 ms 15 ms 15 ms be27.rochnyei01r.northeast.rr.com [24.58.32.76]
    6 32 ms 47 ms 31 ms bu-ether15.chcgildt87w-bcr00.tbone.rr.com [66.109.6.72]
    7 28 ms 27 ms 29 ms 0.ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    8 36 ms 34 ms 35 ms 24.27.236.145
    9 37 ms 37 ms 35 ms ae10.er2.ord7.us.zip.zayo.com [64.125.20.145]
    10 36 ms 38 ms 35 ms ae14.cr2.ord2.us.zip.zayo.com [64.125.31.69]
    11 35 ms 35 ms 38 ms v22.ae29.cr2.lga5.us.zip.zayo.com [64.125.31.174]
    12 35 ms 36 ms 34 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    13 42 ms 41 ms 40 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    14 41 ms 41 ms 41 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    15 42 ms 46 ms 49 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    16 76 ms 58 ms 40 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 41 ms 41 ms 45 ms 198.49.243.250
    18 792 ms 774 ms 707 ms 198.49.243.253
    19 * * * Request timed out.
    20 40 ms 45 ms 49 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • banzaikittenbanzaikitten Member, NW M9 Playtest Posts: 220 Arc User
    Well, it seems they didnt catched Boo at all, just home from movie, and noticed that the server is shot down, proly the isues with login and DCing are now extended to more area's, tumb up for the tech guys !, hope they can resolve the isues quick for us!
  • jose201187jose201187 Member Posts: 9 Arc User
    edited October 2015
    the game was working fine for me until the last maintence, there is my trace result:

    Traza a la dirección patchserver.crypticstudios.com [208.95.185.41]
    sobre un máximo de 30 saltos:

    1 <1 ms 5 ms <1 ms WIFI [removed]
    2 37 ms 25 ms 26 ms 201-243-32-1.dyn.dsl.cantv.net [201.243.32.1]
    3 26 ms 26 ms 25 ms 172.16.26.33
    4 28 ms 27 ms 27 ms 10.150.0.105
    5 28 ms 31 ms 31 ms 10.150.0.102
    6 29 ms 26 ms 27 ms 10.150.0.214
    7 104 ms 101 ms 103 ms nyk-b7-link.telia.net [213.248.89.153]
    8 85 ms 75 ms 80 ms nyk-bb2-link.telia.net [80.91.254.39]
    9 115 ms 113 ms 112 ms bost-b1-link.telia.net [80.91.249.15]
    10 82 ms 83 ms 81 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 82 ms 83 ms 81 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 87 ms 86 ms 88 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 86 ms 86 ms 87 ms 198.49.243.250
    14 749 ms 643 ms 708 ms 198.49.243.253
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 123 ms 123 ms 123 ms patchserver2.crypticstudios.com [208.95.185.41]


    Traza completa.


    Look the line 14 and 15. What can i do ???




    -----------------------
    If i try tracert on the ip with the problem in line 14 (198.49.243.253) i dont get high ping in any line. Is relevant that information ???


    Traza a 198.49.243.253 sobre caminos de 30 saltos como máximo.

    1 <1 ms <1 ms <1 ms WIFI [removed]
    2 27 ms 26 ms 26 ms 201-243-32-1.dyn.dsl.cantv.net [201.243.32.1]
    3 25 ms 26 ms 25 ms 172.16.26.65
    4 31 ms 31 ms 31 ms 10.82.0.210
    5 30 ms 30 ms 27 ms 10.150.0.97
    6 31 ms 31 ms 31 ms 10.150.0.194
    7 122 ms 121 ms 120 ms nyk-b7-link.telia.net [213.248.89.153]
    8 77 ms 74 ms 76 ms nyk-bb2-link.telia.net [213.155.133.12]
    9 82 ms 82 ms 83 ms bost-b1-link.telia.net [80.91.248.193]
    10 83 ms 83 ms 87 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 84 ms 86 ms 82 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 91 ms 109 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 99 ms 90 ms 89 ms 198.49.243.253

    Traza completa.
    Post edited by jose201187 on
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