test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Support ticket being ignored?

shoogaboogalooshoogaboogaloo Member Posts: 47 Arc User
edited July 2015 in Peer to Peer Tech Forum
misunderstood the forum, please delete

Comments

  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited July 2015
    First, please check here.

    If your ticket is not listed there, then you filed it as a bug report. Bug reports go to an entirely different team who do not reply to said bug reports, except on super rare occasions where they need more information.

    If your ticket is listed there and hasn't been responded to yet, please feel free to contact anyone on the Community Team with a request for Support to ensure your Ticket has been received, also include your Ticket number. While the Community Team cannot intervene in Support issues, we can ask them to confirm if a ticket has been received or not.

    Also, keep in mind that this past weekend was a National USA Holiday, where many people have several days off to observe our Independence Day. Support does not work on some National Holidays and we only have a skeleton crew on normal weekends.

    Thanks!
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • shoogaboogalooshoogaboogaloo Member Posts: 47 Arc User
    Hmmmm I appreciate you responding. I cannot access the ticket website which is why I made the ticket in the first place. At the time I made this post, I actually got an email from them, showing that they sent a reply to my ticket. The only problem is they didn't answer my ticket... they just gave me a copy pasted response from the previous ticket... which is kind of discouraging. I will attempt to contact a community member perhaps they can ask them if the ticket is received and that might prompt them to attempt to answer my question.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited July 2015
    Yep, feel free to PM any one of us with your request and if you could, please look at your automated email reply and also give us your Ticket number. I believe the website and email replies call it a Reference # or ID. That's all we really need is the number of the support ticket and your request to have its status looked into. Thanks!
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
This discussion has been closed.