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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

First Time Buyers Pack (Issues)

boozer21boozer21 Member, Neverwinter Beta Users Posts: 0 Arc User
edited May 2014 in Bug Reports (PC)
What is it and how does one get it? I searched but couldnt find any link for any more information about it. Is only valid if you are buying Zen for the first time ever, or the first time for mod 3?
Post edited by boozer21 on
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Comments

  • mystagoguemystagogue Member Posts: 322 Arc User
    edited May 2014
    Yeah - apparently yet another PW marketing fail. Pathetic.
  • ordensmarschallordensmarschall Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1,060 Bounty Hunter
    edited May 2014
    Known issue, second sticky post on this board. Post by dwightmc at 1209 EDT.
    [SIGPIC][/SIGPIC]
  • akromatikakromatik Member Posts: 1
    edited May 2014
    Also:
    http://community.arcgames.com/en/news/neverwinter/detail/5002243

    Hope this helps ;)
  • boozer21boozer21 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    It says "Starting now, players will receive a Free Bundle whenever they transfer Zen to Neverwinter for the first time."

    Does that mean it applies even if I have purchased zen before now? Or is this only for people who have never purchased zen?
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited May 2014
    boozer21 wrote: »
    Does that mean it applies even if I have purchased zen before now?

    It is retroactive.
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  • boozer21boozer21 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    beckylunatic wrote: »
    It is retroactive.

    Meaning that since I have bought zen in the past, I do not qualify for this bundle?
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited May 2014
    Retroactive means that if you have met the requirements in the past, you will get the thing. I have the pack awaiting pickup even though my last transfer of Zen was a few weeks ago.
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  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited May 2014
    boozer21 wrote: »
    It says "Starting now, players will receive a Free Bundle whenever they transfer Zen to Neverwinter for the first time."

    Does that mean it applies even if I have purchased zen before now? Or is this only for people who have never purchased zen?

    If you've ever transferred Zen to NW (zen purchased from PWE, NOT Steam) then you will get it. I see it listed in the Zen market for 0 Zen, but there is a glitch in delivery right now (so you can try to claim it, but it's not delivering) - the point is if you can see it, then you got it - but you'll have to wait until they fix the glitcheroo.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2014
    How retroactive? It's been a little while since I've bought Zen, but I've spent several hundred on this game, and can't claim the package. Also, is it only claimable by 1 character?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
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  • akromatikakromatik Member Posts: 1
    edited May 2014
    Hey guys,

    So the first time buyer's pack is *not* retroactive. However, if you purchase and transfer at least 500 Zen into your account from now on, you *can* reclaim the pack. This can be done whether or not you have purchased Zen in the past. Also, this can only be done once per account. My apologies for the the confusion/distress I may have caused, I was misinformed.
  • boozer21boozer21 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    beckylunatic wrote: »
    Retroactive means that if you have met the requirements in the past, you will get the thing. I have the pack awaiting pickup even though my last transfer of Zen was a few weeks ago.

    Wow, nice! Thanks for the clarification :) Just so I am clear and I like beating a dead horse :D If one bought 500 zen anytime in the past (excluding steam purchases) then they will get this bundle? If not, then one can buy at least 500 zen (again not via steam) and get it as well.
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited May 2014
    akromatik wrote: »
    Hey guys,

    So the first time buyer's pack is *not* retroactive. This means that if you have purchased Zen previously, you are not eligible to receive the pack.

    Then they really screwed up the implementation.
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  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2014
    akromatik wrote: »
    Hey guys,

    So the first time buyer's pack is *not* retroactive. This means that if you have purchased Zen previously, you are not eligible to receive the pack.

    I'm not very happy about this. :/ I've spent hundreds of dollars on this game and now I have to spend more to get this. :( I'm guessing that it's only claimable by 1 character on your account as well, correct?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • hamletswordshamletswords Member, Neverwinter Beta Users Posts: 1,320 Bounty Hunter
    edited May 2014
    akromatik wrote: »
    Hey guys,

    So the first time buyer's pack is *not* retroactive. This means that if you have purchased Zen previously, you are not eligible to receive the pack.

    Not eligible to receive it or eligible but you have to buy 500 more zen. That's a big difference.

    According to the Dev post:
    *Note: while titled "First Time Buyers Pack" the pack is also available to players who have purchased Zen in the past.
    people that bought zen should at least be able to get it if they buy mroe zen. Your post makes it seem like no matter what they do they can't get the pack.

    Please clarify.
    My Harem: Dawn HR, Erin CW, Piper TR, Zoe GWF
  • boozer21boozer21 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    angrysprite wrote: »
    If you've ever transferred Zen to NW (zen purchased from PWE, NOT Steam) then you will get it. I see it listed in the Zen market for 0 Zen, but there is a glitch in delivery right now (so you can try to claim it, but it's not delivering) - the point is if you can see it, then you got it - but you'll have to wait until they fix the glitcheroo.

    Thanks... I just checked and i do see it my Zen Market for 0 Zen... so guess I just need to wait.
  • hamletswordshamletswords Member, Neverwinter Beta Users Posts: 1,320 Bounty Hunter
    edited May 2014
    boozer21 wrote: »
    Thanks... I just checked and i do see it my Zen Market for 0 Zen... so guess I just need to wait.

    I wouldn't be so sure. Based on everything I'm reading, I think you still have to buy 500 more zen, although based on the red post in this page, I'm not even sure you will get it then.
    My Harem: Dawn HR, Erin CW, Piper TR, Zoe GWF
  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited May 2014
    akromatik wrote: »
    Hey guys,

    So the first time buyer's pack is *not* retroactive. This means that if you have purchased Zen previously, you are not eligible to receive the pack.

    Please clarify, because DwightMC posted this (emphasis is mine):
    First Time Buyers Pack
    Adventurers,

    If you have yet to explore what the Zen Market can offer, now is the time to do so. Starting now, players will receive a Free Bundle whenever they transfer Zen to Neverwinter. The bundle, which is valued at $50, includes an exclusive War Dog Companion, Embroidered Bag of Holding, Appearance Change Token Pack and more!

    To receive the pack players must transfer at least 500 Zen into Neverwinter (does not count Steam wallet). Once the transfer has completed, players will receive the free bundle in their in-game inbox.

    *Note: the pack is also available to players who have purchased Zen in the past.

    Learn More here: http://community.arcgames.com/en/new...detail/5002243

    Known issue: There is a known issue with the delivery of the pack, please visit here for more info.

    Thanks,

    Dwight

    And he posted it here:
    http://nw-forum.perfectworld.com/showthread.php?p=7891771&viewfull=1#post7891771
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2014
    Ok, I'm confused. Someone please clear this up. I want that pack, but I can't really afford to buy more Zen right now. :( Please please please tell me if I will get it or not. Last time I bought Zen was March 22nd.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • monkeeyman1monkeeyman1 Member, NW M9 Playtest Posts: 46 Arc User
    edited May 2014
    Angrysprite - what you are quoting seems to indicate that if you have purchased Zen previously, you are eligible to get this pack, NOT that you will get it because you have purchased and transferred Zen in the past.

    That coupled with what our community moderated said a post or 2 before yours, would seem to indicate that:

    - Having previously purchased/transferred Zen does not grant you this bundle
    - Having previously purchased/transferred Zen does not mean you are ineligible for this bundle

    Big difference, and as usual, very Cryptic...pun intended.
  • akromatikakromatik Member Posts: 1
    edited May 2014
    I corrected my post above. I'm super sorry about the confusion...

    That being said, any more questions about the pack should be directed to this thread:
    http://nw-forum.perfectworld.com/showthread.php?663601-First-Time-Buyers-Pack&p=7891771&viewfull=1#post7891771

    Again, I'm sorry about the confusion, but this is why we have edit buttons.
    akromatik wrote: »
    Hey guys,

    So the first time buyer's pack is *not* retroactive. However, if you purchase and transfer at least 500 Zen into your account from now on, you *can* reclaim the pack. This can be done whether or not you have purchased Zen in the past. Also, this can only be done once per account. My apologies for the the confusion/distress I may have caused, I was misinformed.
  • onecoolscatcatonecoolscatcat Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 575 Arc User
    edited May 2014
    Are the items claimable by every character, or only one? The information page doesn't say....
  • thesensaithesensai Member Posts: 637 Arc User
    edited May 2014
    kreatyve wrote: »
    How retroactive? It's been a little while since I've bought Zen, but I've spent several hundred on this game, and can't claim the package. Also, is it only claimable by 1 character?

    Where did your character get the glasses?
  • silverquicksilverquick Member, Neverwinter Beta Users Posts: 1 Arc User
    edited May 2014
    beckylunatic wrote: »
    Retroactive means that if you have met the requirements in the past, you will get the thing. I have the pack awaiting pickup even though my last transfer of Zen was a few weeks ago.
    heh... I cannot tell you how much I NEED that pet,

    If this is seriously how it works it will be very nice. I just transfered Zen last weekend to open a few treasure boxes.
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited May 2014
    thesensai wrote: »
    Where did your character get the glasses?

    That's the Mask of Sharess from the Masquerade event (BoP fashion hat). The cat ears are attached to it as well.
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  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2014
    beckylunatic wrote: »
    That's the Mask of Sharess from the Masquerade event (BoP fashion hat). The cat ears are attached to it as well.

    Yes, what she said. :)
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • nbkdtnbkdt Member, Neverwinter Beta Users Posts: 1 Arc User
    edited May 2014
    I just bought some Zen via the Arc website, no package delivered. I'm assuming that's due to the bug?
  • dwightmcdwightmc Member Posts: 95
    edited May 2014
    nbkdt wrote: »
    I just bought some Zen via the Arc website, no package delivered. I'm assuming that's due to the bug?

    yeah it is due to the known issue, we will hopefully have fix soon, but you will receive the pack within 72 hours. Sorry for the inconvenience.
  • hamletswordshamletswords Member, Neverwinter Beta Users Posts: 1,320 Bounty Hunter
    edited May 2014
    Also, is there anything we can do to get the pack sooner than 72 hours? I'm dying for a respec here.
    My Harem: Dawn HR, Erin CW, Piper TR, Zoe GWF
  • doctorgod00doctorgod00 Member Posts: 4 Arc User
    edited May 2014
    Is the delivery glitch over?
    I can see the First buyers special pack at the ZEN market for 0 ZEN under free items, but cannot get it.
    Sincerely
  • grandinatagrandinata Member, Neverwinter Beta Users Posts: 74
    edited May 2014
    hello
    I tried to buy the First Time Buyers' Pack via gateway, the pack is included in the items "free", but when i try to purchase the system tells me: "This character is unable to purchase this item."
    can you help me?
    ty & sorry 4 my eng.
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