I propose some of the Cryptic and or PWE employees/reps run some dungeons with the masses.
I'd like them to observe first hand the broken queue system. The number of DCs. The broken terrain. Most of all, the glitches.
Case in point. Just doing Dread Vault during delves with a great pug (they DO exist). At the beginning, one guy dcs. Next I get stuck in a wall have to go back to beginning and catch up. Shortly afterward, another guy gets stuck in floor has to go back to beginning. No these were not during exploits (I do not cheat) they were during bonafide fights. Everything is going smoothly and we get to end boss. Beat both mini bosses and are in the home stretch when someone DCs and we get screwed and wipe. He comes back on and guess where he is? The beginning of the freakin' dungeon. He starts trudging towards us. He gets to the first set of cubes that need to be opened and it won't let him by because it says he needs to gather his party. OMG! Then as he is trying /killme to see if that might reanimate him at the next campfire, and the cleric dcs. Turns out it does not get him past the cubes, nor does the cleric return, so the whole thing is bust.
I love Dungeons, but the system is so broken. I think it would be good for the people making the game to play with their customers and see what it is like in a non-controlled situation. I sometimes think that they think we are just whining. I'd like them to see that these are real game breaking issues first hand.
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