Unable to claim account bound mounts

dragonlady72

Hello, my name is Rebecca. My PS4 name is dragonlover72 and the character name is Aiyana Strongbow. On August 3rd ish at approximately 12am I went to the auction house and for 4,500,000 Astral Diamonds I purchased the mount entitled Infernal War Machine-Account. The purchase was successful and I claimed and bound it to the above character. I am unable claim the War Machine on any other character. I checked the Promotions tab on the Home screen accessed from the Character screen. I checked the Zen store, I went back to check the character I claimed and bound it to and it's not in the Promotions screen so that I could just give it to my other alts. I've rebooted my system multiple times all to no avail. Can you help me?

dragonlady72

Has anyone heard what (if anything) is going on with this issue?

autumnwitch

I would suggest you send in a support ticket here...

https://support.arcgames.com/hc/en-us

dragonlady72

Does ANYONE know anything about this issue? I would really like to get either my account bound mount or my AD back!

autumnwitch

dragonlady72#3804 said:

Does ANYONE know anything about this issue? I would really like to get either my account bound mount or my AD back!

As I said above you need to submit a ticket to support where they can either fix it or tell you to report back here with their findings.