Problem rewards refer to friend and recharge Zen reward

amunrak29

HI, we have completed the required steps to obtain the referral friend rewards, however, we have not obtained any reward, neither I nor the invited friend both in level 5 and level 20. The email confirmations are correct but we do not receive in game rewards .

On the other hand, I have another email confirmation about another reward, after a recent Zen recharge, but I have not obtained a reward nor can I claim it in the free section of the store in game. I have checked my mailbox constantly, but it does not show anything about it either.

I opened a ticket yesterday during the day, but I have not received any response, at the moment.
What I can do?

drustin

Having the same issue, been waiting for a response about this on a ticket for nearly 3 days now, no rewards given for 5 or 20, I had one email when i started the game saying its setup, go level, get rewards, but obviously the last part is broken lol

funkfest

My Rewards were at the promotion reward agent. Things that were announced as a reward anyway. Just north of Knox.

Not sure if this the case for both of you, but it might not hurt to check.

drustin

Have checked there and the one on opposite side of the map, also pressing L to check there.