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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Snr and disconnects are we being DDOS

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  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2016
    USA, SW Florida. Around 11:30am Eastern, I had serious ruberbanding in game and the ARC launcher kept timing out when trying to turn in ARC Quests. As of 1:30pm Eastern to present, no issues however. The issues seem to be only on the PC for me. I've been on XBOX since 11:30am Eastern also, with no issues what-so-ever.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • samaka#2511 samaka
    samaka#2511
         Member Posts: 568 Arc User
    edited August 2016
    kreatyve said:

    You can do a trace route to patchserver.crypticstudios.com. Sometimes it will tell you it's connecting to the Xbox server, but just ignore that. That is the only address that they request you do trace routes to.

    It says it's connecting to the xbox patch server simply because they seem to have a number of domain names assigned to the same IP address. From home my trace route resolved it as the Xbox Patch Server, however, from Canada is seems to have resolved it as Patch Server 2 instead. You are right though, the returned name will have no bearing on the actual route being traced! :)

    Here is my traceroute from the point after it left my ISP, Charter (which had no missing packets and highest ping was 22ms):
    TraceRoute in USA said:


    8 31 ms 31 ms 33 ms be4453.ccr41.ord03.atlas.cogentco.com [38.104.103.209]
    9 31 ms 32 ms 31 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]
    10 35 ms 34 ms 34 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    11 46 ms 47 ms 47 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    12 66 ms 53 ms 60 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    13 53 ms 56 ms 53 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    14 50 ms 50 ms 56 ms 38.111.40.114
    15 49 ms 52 ms 51 ms 198.49.243.253
    16 * * * Request timed out.
    17 60 ms 56 ms 57 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Did the trace route three times, always 17 hops, hop 16 always times out.

    This is my trace route from my server in Canada from the point where it leaves the datacenter network:
    TraceRoute in Canada said:


    5 ra2wh-ge4-1-28.vc.bigpipeinc.com (64.251.81.89) 8.657 ms 8.751 ms 8.843 ms
    6 rc1st-tge0-0-0-1.vc.shawcable.net (66.163.68.221) 9.175 ms 8.962 ms 8.978 ms
    7 rc3no-be11-1.cg.shawcable.net (66.163.72.69) 19.631 ms 19.461 ms 20.726 ms
    8 rc2nr-be110-1.wp.shawcable.net (66.163.76.58) 38.308 ms 37.793 ms 37.863 ms
    9 rc3fs-hge0-7-0-0.mt.shawcable.net (66.163.76.22) 62.133 ms 60.551 ms 60.620 ms
    10 rc1hu-pos0-5-0-0.ny.shawcable.net (66.163.77.154) 74.209 ms 73.381 ms 73.451 ms
    11 * * *
    12 bbr1.xe-0-0-1.inapbb-bsn-nym-1.bsn.pnap.net (64.95.158.189) 84.398 ms 85.261 ms 85.330 ms
    13 * * *
    14 border11.te7-1-bbnet1.bsn.pnap.net (63.251.128.41) 79.049 ms 78.272 ms 78.291 ms
    15 perfectworldent-4.border11.bsn.pnap.net (216.52.61.78) 74.359 ms 74.930 ms 74.997 ms
    16 198.49.243.253 (198.49.243.253) 78.504 ms 78.536 ms 78.149 ms
    17 patchserver2.crypticstudios.com (208.95.185.41) 83.791 ms 83.843 ms 83.843 ms

    This trace route has no time out before reaching the patch server, but does have two other time out hops at 11 and 13. Also, the ping times are a fair bit higher as well for some reason.

    Still in game, and everything is still working well for me Internet wise... hopefully the issue can be resolved if it is something PWE can do, otherwise it may be something external forces need to take care of... or if a DDoS until the idiots doing that action get bored and stop. :disappointed:

    NOTE: I removed the earlier hops in my trace routes for security reasons, the hops were all good with no timeouts or high pings and thus the origin of the route is not really relevant or even helpful in this case. :)
    @samaka#2511
  • carl103carl103 Member Posts: 209 Arc User
    I looked up the IP address immediately preceding your time out, it's cryptic associated, see following link:

    https://www.findip-address.com/198.49.243.253
    Paingiver is not an acurratte or Useful measure of your actual sustained damage output, (i.e DPS), in various ways it lies. For a true idea use ACT. Link below:

    https://github.com/nilsbrummond/Neverwinter-ACT-Plugin
  • samaka#2511 samaka
    samaka#2511
         Member Posts: 568 Arc User
    Interesting that I get a timeout hop on my home trace route, but on the one from Canada no such timeout hop. However, note that the timeout hop is just extra vs the trace route from my server.

    Even with the time out hop I have from home, there is no in-game effect... everything there is still working great... wish it was for everybody! :(
    @samaka#2511
  • sorce#8115 sorce
    sorce#8115
         Member Posts: 1,009 Arc User
    I woke up at some ungodly time this morning to do Lonelywood quests (4:30am for those wishing to heap pity on me). Everything worked like a charm, however it was approx 11 hours since I first started having issues.

    I'm based in Singapore, Keyleth@misquamacus2 is Sweden, Elansya@xenamt is Italy, Lilith@groo111 is US. Within game, I had additional guild members from UK, Israel, US, Canada, South Africa, and Serbia all having issues. It did seem to be a small portion, some Alliance members also reported issues, but as a whole it was okay for about 85% of people.

    Kim/Zeb - if you need me to do traceroutes, etc. - will need to wait till I'm home from work. But happy to retest (and will do so if I see any additional server issues).

    PS: Trying to do the Training Day quest whilst this was occurring - OMG. Im fortunate that managed to complete my 5 mains this morning.
  • shiva79#6664 shiva79
    shiva79#6664
         Member Posts: 70 Arc User
    game was running smooth during the day, but now i got stuck in snr hell again and not able to log back in
  • mayito2009mayito2009 Member Posts: 14 Arc User
    USA server just crashed and stuck in Loading screen
    Seek and ye shall find. Ask and ye shall receive. Rabboni

    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).
  • meiramimeirami Member, NW M9 Playtest Posts: 423 Arc User
    Gateway is down, too.
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,467 Arc User
    Yup. Boom -- DC'ed, can't log back in. For a moment I thought Comcast might be punishing me because I agreed to switch to Verizon this afternoon.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
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  • ghoulz66ghoulz66 Member, NW M9 Playtest Posts: 3,748 Arc User
    No lag, just boom, DC.
  • mayito2009mayito2009 Member Posts: 14 Arc User
    Also the Game STO is innacessible
    Seek and ye shall find. Ask and ye shall receive. Rabboni

    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).
  • mystoclesmystocles Member Posts: 56 Arc User
    NA dc'd... can't login
  • cellablockcellablock Member Posts: 253 Arc User
    edited August 2016
    same here cant log in :( here launcher wont even load now prntscr.com/c95zoi
    <img src="http://api.overwolf.com/users/Signature/cellabonez_gameplay.png&quot; style="border:none;"><a href="http://www.auplod.com/i-opudal95d6a.html"><img src="http://www.auplod.com/u/opudal95d6a.png&quot; alt="Image" border="0" /></a>
  • mayito2009mayito2009 Member Posts: 14 Arc User
    This freaking sucks
    Seek and ye shall find. Ask and ye shall receive. Rabboni

    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).
  • ajlir#7970 ajlir
    ajlir#7970
         Member Posts: 367 Arc User
    Oh dear. Same here.
  • mayito2009mayito2009 Member Posts: 14 Arc User
    and of course the devs, moderators and whoever should be in charge is pass out sleeping the good night
    Seek and ye shall find. Ask and ye shall receive. Rabboni

    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).
  • myles08807myles08807 Member, NW M9 Playtest Posts: 409 Arc User
    Here as well...
  • solbergxsolbergx Member Posts: 654 Arc User
    i cant log on, it freezes on loading screen
  • samaka#2511 samaka
    samaka#2511
         Member Posts: 568 Arc User
    Yep, got disconnected here and unable to get back in at all... others I play with are also reporting the same thing across various PWE games! :(
    @samaka#2511
  • usaknightusaknight Member Posts: 1 Arc User
    edited August 2016
    Having the Same Issue on 2 Internet Connections (Florida) 150m Up and Down.
  • mayito2009mayito2009 Member Posts: 14 Arc User
    The sloths who moved the wheels got drunk with vodka, da tobarish
    Seek and ye shall find. Ask and ye shall receive. Rabboni

    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).
  • zululazulula Member Posts: 38 Arc User
    Same problem here...can't get past the character login screen. :(
    image
  • samaka#2511 samaka
    samaka#2511
         Member Posts: 568 Arc User
    Don't worry, the launcher is stuck at "Please Wait Loading" right now anyways.

    @samaka#2511
  • adridollieadridollie Member Posts: 15 Arc User
    Well this is certainly lame as heck. Had class all day, hope they fix it or my daily keys from VIP will be forfeited :(
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited August 2016
    mayito2009 said:

    and of course the devs, moderators and whoever should be in charge is pass out sleeping the good night

    There are always operations people on duty 24x7 for this type of problem. Cryptic is officially aware of it and working the issue (above and beyond what the community moderators already said):



    Update

    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • xatmo99xatmo99 Member Posts: 14 Arc User
    edited August 2016
    7 18 ms 19 ms 21 ms as174.seattle.wa.ibone.comcast.net [66.208.228.110]
    8 53 ms 50 ms 49 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
    9 50 ms 67 ms 49 ms be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
    10 77 ms 77 ms 69 ms be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
    11 71 ms 68 ms 69 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
    12 84 ms 83 ms 81 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    13 89 ms 89 ms 99 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    14 104 ms 98 ms 110 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    15 96 ms 89 ms 99 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    16 98 ms 108 ms 97 ms 38.111.40.114
    17 107 ms 93 ms 100 ms 198.49.243.249
    18 98 ms 94 ms 89 ms 198.49.243.253
    19 * * * Request timed out.
    20 94 ms 94 ms 99 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • ghoulz66ghoulz66 Member, NW M9 Playtest Posts: 3,748 Arc User
    By wizards, I picture your staff just holding their hands out towards the servers and humming like that lunatic Mongolian shaman from Conan the Barbarian.
This discussion has been closed.