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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

I can't get on.

zetahatatezetahatate Member Posts: 24 Arc User
in NeverwinterPreview - Bug Reports
I'm currently having problems getting onto the preview shard after the most recent update (08/07). I've tried restarting, I've tried checking the files, I've tried the command line that was posted as a solution before (-d3d9), I've tried safe mode. I've even tried booting it up normally.

I simply get to the screen past the cryptic loading screen and it crashes, with no error report. It just locks up and never moves forward.

Comments

  • quspivquspiv Member, NW M9 Playtest Posts: 1,087 Arc User
    same here..
  • panderuspanderus Member, NW_CrypticDev, Cryptic Developer Posts: 1,007 Cryptic Developer
    edited August 2015
    We have identified a few causes of this and have some fixes that should help out with some cases where this can happen.

    I don't know what issue is specifically causing this for you, but next week will very likely have a resolution for you. If not, please message me with your dxdiag information and we can look into the issue further.
    Post edited by panderus on
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    TY for the update Panderus!
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Thank you so much, Panderus! My husband has been very upset because he hasn't been able to log on his desktop, but I think I have him convinced to use my laptop in the mean time. :D
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  • nickbittnickbitt Member Posts: 25 Arc User
    Panderus can you tell us exactly when the fix will be deployed i really wanna get on game and start helping with my guild stronghold
  • ultronbitchultronbitch Member Posts: 2 Arc User

    i still can't get on noting moves from the start when i press play.
    please help me
  • msbevmsbev Member Posts: 1 Arc User
    Any word on the fix for this issue? It would be way cool to be able to play again. Been down since stronghold update.
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