Well, you're better than a noobie and maybe a story about how you played STO when the game was new to you might keep him from feeling he's never going to get the hang of this.
generic5 seems to be doing better now that he's out of the tutorial, but If you read that thread, and you see any insight to offer, go for it. If not, that's alright.
He needs knowledge, but, I think, also a bit of encouragement. And maybe one of your puns could shock him out of his anxiety. A friendly wave and a smile.
Hey, if your too busy with you Let's Play
career :: offers up a pair of sad puppy eyes :: I understand.