I have instructions to go to New Romulus and talk to Admiral Kererek to get a promotion for my Romulan character, but when i talk to him, there is nothing mentioning a promotion. He says "I have nothing for you right now."
What do I have to do to advance this forward? Support was no help at all. They said it sounded like a bug. No kidding.
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If the former, you first have to do the Khitomer Accords mission (I think it's called "Turning Point"), then go to New Romulus' shuttlebay to claim your level 10 ship. In-game, it sounds as if you can do the promotion first, but you can't.
If the latter, I don't think I've had that problem (yet). No idea how to solve it.