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Broken patcher [PC]

qqqqiiqqqqii Member Posts: 402 Arc User
The patch for the upcoming update that you repeatedly send out at the end of every play session has locked up my system 3+ times (every time it has tried to download/install). After the last attempt, the patcher became damaged/corrupted, and now fails to connect, with the message "There was an error while starting the patch download. Error code: 31"

Comments

  • fahlthurfahlthur Member Posts: 4 New User
    Exactly what happened to me too. Have not been able to find a fix yet.
  • pomonagrange#3097 pomonagrange Member Posts: 112 Arc User
    Q and F: I had that problem after the previous patch (and the Windows Update the day before). I was locked out of STO for four days, trying to find solutions to the problem, until I finally reinstalled both Windows 7 and STO. Launched/patched/played STO just fine. I've only had one crash-to-desktop since then, but could log back into STO just fine afterward. Hope you don't have to reinstall your OS in order to play STO. I wish you both luck.
  • qqqqiiqqqqii Member Posts: 402 Arc User
    Yeah, am suspecting I'll have to reinstall STO. Fortunately, I still have my original install disc, because I still hate Arc. :)
  • qqqqiiqqqqii Member Posts: 402 Arc User
    edited January 20
    qqqqii wrote: »
    Yeah, am suspecting I'll have to reinstall STO. Fortunately, I still have my original install disc, because I still hate Arc. :)
    Nope, still breaks. Someone at Cryptic actually needs to look at this. I can't exactly file an in-game bug report if I can get in, and their online reporting is an utter waste of time.

    Edit: some information I've gleaned from various program logs:

    Debug log:
    [0119/150446:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/150505:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/150936:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/151740:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/151949:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/153043:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/153111:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/153216:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/154600:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/154911:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/154934:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/155055:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/155155:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/161949:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/162054:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/162102:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/174606:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/174607:ERROR:block_files.cc(88)] Failing CreateMapBlock
    [0119/174607:ERROR:entry_impl.cc(940)] Failed to save user data
    [0119/174607:ERROR:block_files.cc(88)] Failing CreateMapBlock
    [0119/174607:ERROR:entry_impl.cc(940)] Failed to save user data

    ERRORS logs:
    190119 23:04:17 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:17 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:17 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190119 23:04:19 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:19 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:19 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190119 23:04:19 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:19 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:19 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190120 00:21:05 2 [1]: ERROR: Connecting with an already-existing patch client

    (The file Online.exe.deleteme mentioned in the first line doesn't actually exist anywhere. Nothing I looked at seemed to mention what "file was locked that could not be open for writing", if it was some other file.)

    hog_errors log:
    190119 23:32:20 2 [1]: Error decompressing data. Verifying Files in the launcher may fix this issue.: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg:
    190119 23:32:20 3 [1]: Read wrong number of bytes: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 13
    190119 23:32:20 4 [1]: Missing DataList in Hogg file: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 18
    190119 23:32:20 5 [1]: Unable to read from hogg file! : C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 18

    (verifying files didn't resolve the issue)

    Shutdown log:
    190119 23:03:50 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
    Post edited by qqqqii on
  • arionisaarionisa Member Posts: 1,388 Arc User
    Check your file folder where the game is located, in your case it looks like it's ":/Users/Public/Games/Cryptic Studios/" and/or "C:/Users/Public/Games/Cryptic Studios/Star Trek Online".

    Windows has a bad habit of randomly setting files and even entire directories to "Read Only" and the error you got "file was locked that could not be open for writing" is a good indication that this is exactly what happened. There is a utility you can download called "take Ownership" that will automate the process of resetting files and directories so that you again have full control over them when this happens. I have had to use it numerous times, usually right after a Windowss update where Windows will once again change the attributes on several files and directories making them read only.
    LTS and loving it.
    Ariotex.png
  • defianttrondefianttron Member Posts: 5 New User
    I tried to come back after years to today too, I have the same issue as this, I installed arc and began install of STO and it hard crashes my PC...

    wtf.
  • alesstormalesstorm Member Posts: 19 Arc User
    edited January 23
    Game crashes after install on start up. Win10, Video Asus rtx2070. Safe mode does not help.
    On-demand patching, Force verify nothing helps.
    wNfurs7VMXQ.jpg
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