Non STO Forums

sukhothai · January 2019

So I am having a problem. I know this probably does not go in STO General Discussions, but I cannot access any of the game forums or ARC forums. I tried submitting a ticket, but all they did was give two different emails that did not work or I got no response from. Who do I talk to about why I cannot access the other games forums?

tom61sto · January 2019

Make sure you're logged into Arc at the top right, instead of just the STO forums (middle left). It's possible to just be just signed into the STO forums, though they've made it harder to do.

Failing that, if you can access Arc Support file it there. If you can't try the bug forums, though they don't have a category bugs of the forum itself nor Arc, they might be able to forward the issue request somehow.

sukhothai · January 2019

I have logged on through Arc Forums and I still can only access STO, and I also sent in two different bug reports and they told me to contact Arc through two emails, (PWE.Community@perfectworld.com and customerservice@perfectworld.com) and no response. It has been over 2 weeks.

where2r1 · January 2019

Try accessing the other forums from here: https://www.arcgames.com/en/social/forum

Hope this helps.

sukhothai · January 2019

where2r1 wrote: »

Try accessing the other forums from here: https://www.arcgames.com/en/social/forum

Hope this helps.

As I said in my first post, I cannot access the forums through Arc, and the link would not let me create any post.

tom61sto · January 2019

Running any new Adblocker or other new or updated plugins/extensions? Those sometimes cause issues.

I'm able to see and comment on the other Arc forums, even though I don't play any of them, using Firefox on Windows 10. What browser/OS are you trying them from?

Edit: Chrome Mobile on Android I had the trouble I mentioned in the first reply, and fixed via signing into Arc. Make doubly sure you don't have 'Sign in/register" at the top, which you can have even if the Sto forums are signed into.

where2r1 · January 2019

I don't play any of them but I can make a post in the other forums....just for being signed into ARC.

Get a hold of @ambassadorkael#6946 for a reset or reinitialization, or whatever they call it.

Or maybe @baddmoonrizin can...or maybe he can only do STO forums.

sukhothai · January 2019

Internet Explorer and Windows 10

sukhothai · January 2019

tom61sto wrote: »

Running any new Adblocker or other new or updated plugins/extensions? Those sometimes cause issues.

I'm able to see and comment on the other Arc forums, even though I don't play any of them, using Firefox on Windows 10. What browser/OS are you trying them from?

Edit: Chrome Mobile on Android I had the trouble I mentioned in the first reply, and fixed via signing into Arc. Make doubly sure you don't have 'Sign in/register" at the top, which you can have even if the Sto forums are signed into.

I do have the "Sign in/register" how do I get rid of that?

Edit: I even tried accessing the forums through the Arc App and still the same results.

nixie50 · January 2019

which forum are you trying to access?

sukhothai · January 2019

nixie50 wrote: »

which forum are you trying to access?

Champions Online and Neverwinter, mostly. But I tried the other ones just in case and same thing.

where2r1 · January 2019

sukhothai wrote: »

I do have the "Sign in/register" how do I get rid of that?

Click on "Sign in" and it will ask you for your name and password. Via Arc. and you have to go get the ARC Defender pass code from your e-mail box.

It seems to be some sort of disconnect between what ARC sees and what Vanilla sees, it happens to me quite a bit.

nixie50 · January 2019

the direct link to each forum is https://www.arcgames.com/en/forums/(Name of the game )#/categories
the name of the game run together like forsakenworld or startrekonline

sukhothai · January 2019

where2r1 wrote: »

sukhothai wrote: »

I do have the "Sign in/register" how do I get rid of that?

Click on "Sign in" and it will ask you for your name and password. Via Arc. and you have to go get the ARC Defender pass code from your e-mail box.

It seems to be some sort of disconnect between what ARC sees and what Vanilla sees, it happens to me quite a bit.

I have logged in 5 times already in the last 2 hours and have not gotten no pass code.

garaks31 · January 2019

i use crome and hola vpn extension

where2r1 · January 2019

sukhothai wrote: »

I have logged in 5 times already in the last 2 hours and have not gotten no pass code.

You are not getting the pass code in your e-mail...or do you mean you have Arc Defender disabled so you never get pass codes??? Because you can disable it.

I sign in with my pass word on the Arc sign in page....then a little window pops up requesting I enter my Arc Defender pass code that got sent to my e-mail. Then I copy and paste the code in the e-mail and I am signed in.

sukhothai · January 2019

where2r1 wrote: »

sukhothai wrote: »

I have logged in 5 times already in the last 2 hours and have not gotten no pass code.

You are not getting the pass code in your e-mail...or do you mean you have Arc Defender disabled so you never get pass codes??? Because you can disable it.

I sign in with my pass word on the Arc sign in page....then a little window pops up requesting I enter my Arc Defender pass code that got sent to my e-mail. Then I copy and paste the code in the e-mail and I am signed in.

I have not disabled anything, I don't even know how to disable defender.

where2r1 · January 2019

Hmmm... I would wait until Monday, and see if Ambassador Kael can help with this when he gets back to work.

It is odd that you can post in STO Forums....but not any of the other games!!!! And you are not receiving Arc Defender E-mails.

sukhothai · January 2019

I've sent a message to both @ambassadorkael#6946 and @baddmoonrizin, hopefully one of them will help me.

sukhothai · January 2019

I sent emails, and no one got back to me! I even sent in another ticket, but they decide not to send my ticket to someone who could help me!

where2r1 · January 2019

You are still posting in this forum, though? How is that even happening?

Vanilla Forum is weird

wingedhussar · January 2019

Hi, @sukhothai. I'm going to try to duplicate your issue. In the meantime, do you have another browser you can try? Mozilla Firefox can be downloaded for free and works really well (not to mention it doesn't farm your data for Microsoft).

EDIT: Are you getting a pop-up at the bottom of your screen that says "your comment will be posted after it is approved"? Because that happened for me on Chrome.

sukhothai · January 2019

wingedhussar#7584 wrote: »

Hi, @sukhothai. I'm going to try to duplicate your issue. In the meantime, do you have another browser you can try? Mozilla Firefox can be downloaded for free and works really well (not to mention it doesn't farm your data for Microsoft).

EDIT: Are you getting a pop-up at the bottom of your screen that says "your comment will be posted after it is approved"? Because that happened for me on Chrome.

I am only using internet explorer. I tried using google chrome, but my Internet Security started giving red alert notes.

where2r1 wrote: »

You are still posting in this forum, though? How is that even happening?

Vanilla Forum is weird

I do not know.

grendelthewise · January 2019

Try downloading the game through Steam. Might be your only option

where2r1 · January 2019

monodoso wrote: »

Try downloading the game through Steam. Might be your only option

It is not his game.
He is talking about Arc not accessing the Vanilla forums for other games.

He can access STO Forums as in sign in and type posts...but not on Neverwinter Forums or Champions Forums.

grendelthewise · January 2019

where2r1 wrote: »

monodoso wrote: »

Try downloading the game through Steam. Might be your only option

It is not his game.
He is talking about Arc not accessing the Vanilla forums for other games.

He can access STO Forums as in sign in and type posts...but not on Neverwinter Forums or Champions Forums.

I stand corrected

where2r1 · January 2019

monodoso wrote: »

I stand corrected

No worries, monodoso! You were being helpful.

There really is no way to keep track of everything in General Discussion or Bug Reports. Or cross reference between the two. As long as people try to keep helping people...that is important.

baddmoonrizin · January 2019

Sorry, @sukhothai , I'm having the same issue as you and have so far been unable to find a solution, but I'm still looking.

sukhothai · January 2019

baddmoonrizin wrote: »

Sorry, @sukhothai , I'm having the same issue as you and have so far been unable to find a solution, but I'm still looking.

At least I'm not the only one.

tom61sto · January 2019

sukhothai wrote: »

wingedhussar#7584 wrote: »

Hi, @sukhothai. I'm going to try to duplicate your issue. In the meantime, do you have another browser you can try? Mozilla Firefox can be downloaded for free and works really well (not to mention it doesn't farm your data for Microsoft).

EDIT: Are you getting a pop-up at the bottom of your screen that says "your comment will be posted after it is approved"? Because that happened for me on Chrome.

I am only using internet explorer. I tried using google chrome, but my Internet Security started giving red alert notes.

where2r1 wrote: »

You are still posting in this forum, though? How is that even happening?

Vanilla Forum is weird

I do not know.

As much as it is disliked, to the point it's being retired by Microsoft, have you tried in Edge?

Also, try clearing your cache and cookies in Internet Explorer. It's been so long I don't know off the top of my head how to do that, so you'll have to search for directions.

sukhothai · January 2019

tom61sto wrote: »

sukhothai wrote: »

wingedhussar#7584 wrote: »

Hi, @sukhothai. I'm going to try to duplicate your issue. In the meantime, do you have another browser you can try? Mozilla Firefox can be downloaded for free and works really well (not to mention it doesn't farm your data for Microsoft).

EDIT: Are you getting a pop-up at the bottom of your screen that says "your comment will be posted after it is approved"? Because that happened for me on Chrome.

I am only using internet explorer. I tried using google chrome, but my Internet Security started giving red alert notes.

where2r1 wrote: »

You are still posting in this forum, though? How is that even happening?

Vanilla Forum is weird

I do not know.

As much as it is disliked, to the point it's being retired by Microsoft, have you tried in Edge?

Also, try clearing your cache and cookies in Internet Explorer. It's been so long I don't know off the top of my head how to do that, so you'll have to search for directions.

I tried using my phone to login to the other forums, and I get the same results.

Non STO Forums

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