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Just a friendly question - do STO developers actually.....

A general questin, I'm NOT reporting a glitch or bug.

Do STO developers actually read feedback and bug reports around here?

It's just a question not meant to trigger bad vibes but it would be nice and a peace of mind to know that developers interact and active with these forums.

Another reason I ask is because I always miss a chance to catch them in Ten Forward. Also from my lurking I've read a couple threads shut down with legit, accurate bugs and glitches by moderators and ban the OP for reporting the glitches, and I became suspicious when a moderator DM'd me and assured me a developer would get my bug report (I'm old as dirt and recognize BS a mile away so I felt that was "damage control" to shut me up but I know better) so that being said, it would be nice to know we can get the attention of developers if we find legit problems.

For the note, I'm not angry, mad or triggered, I'm enjoying the Q Winter Wonderland and new Jem'Hadar Vanguard so I'm good, please don't boot or ban or hate, the game is still 2 years young on Xbox One and bugs still pop up at times.

Thanks in advance.

Comments

  • leemwatsonleemwatson Member Posts: 3,073 Arc User
    Read the FCTs!
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • wraithknight#4461 wraithknight Member Posts: 72 Arc User
    leemwatson wrote: »
    Read the FCTs!

    I did, but no telling how old those are and how developers feel today and besides, it's written by moderators, not actual STO staff.
  • captainkoltarcaptainkoltar Member Posts: 564 Arc User
    Write full thread titles? Yep, as that's an FCT too.
  • baddmoonrizinbaddmoonrizin Member Posts: 5,540 Community Moderator
    Yes, they do. And don't let anyone here try to say different. Just because they don't post here often, doesn't mean that they don't read what does get posted here. In fact, during the last livestream, Rose mentioned that there is someone assigned to read bug reports in particular.

    Also, discussion of moderation is against forum rules, but for the record: No one has been banned for reporting bugs. People get banned for behavior and rule breaking, not for reporting bugs.

    Bug threads in the Bug Subforum are generally never closed and necro rules do not apply to them as bugs can pop back up and those threads serve to track the bug's history. General Discussion, however, is not the place to be reporting bugs. There's even a nifty little sticky thread that mentions that on page 1 of General Discussion. Such threads may be closed with a notice to properly report the bug in the Bug Subforum, if it cannot be readily determined which platform the bug applies to (there are separate Bug Subforums for PC, XBOX, and PlayStation).

    If a moderator DM'd you to say that they were bringing your bug to the attention of a developer, then you can be sure that it was done. I've personally seen those correspondences as part of the community team. In fact, besides moderating these forums, we do a lot of reporting of issues that we've personally seen in-game or see getting reported here in an attempt to expedite getting those things looked at. Do be aware that fixes for console do take a bit longer due to having to go through separate processes that PC doesn't have to deal with.

    Glad to hear that you're enjoying Q's Winter Wonderland and thanks for being part of the forum community. :smile:
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  • wraithknight#4461 wraithknight Member Posts: 72 Arc User
    @baddmoonrizin
    Thanks for your input, I haven't been moderated and don't plan to be since this account sync with my Xbox and twitter so I apologize if it looks like I was discussing a punishment I didn't receive, unless you meant we can't talk about others getting the hammer?

    I do make sure I post in the right spot (like the academy and bug sections)



  • darkbladejkdarkbladejk Member Posts: 1,590 Community Moderator
    edited December 2018
    To also add to what my cohort said above, it also takes time to fix bugs as well. If one of us tells you a bug report has been passed up the chain then you can rest assured it was done. With that said it takes time to fix a bug properly. Coding is a very precise thing and a single one or zero out of place can bring the entire thing crashing down, be it a full on studio production like STO, or small time modding for older games like what I do. Simply know what is broke is half the battle. A proper fix could take 5 minutes or 5 weeks or more depending on the severity of the break. I wish it were as simple as flipping switches but it never is. If you have bugs, then feel free to post them in the appropriate bug report forum for your platform. We don't allow bug reporting in gen disc because it prevents devs from seeing it as easy and prevents bugs from getting fixed as easily.

    As for hunting down the bugs, there is the QA team at Cryptic that do a great job, but they're still human and can't catch every single thing. Afterwards there are folks like myself and the Bug Hunters that try to track down anything else that may have made it through or that has cropped up afterwards and report it to Cryptic for fixing. In fact myself and my crew of test monkeys as we call ourselves, put in closed to 200 hours alone testing the skill tree revamp when that happened.

    Point being, there is alot of testing, both by the QA team, and then by Bug Hunters like myself that goes on playerside and Dev side. We don't talk about the testing results always because of nature of what some of those bugs can involve.
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  • azrael605azrael605 Member Posts: 9,319 Arc User
    > @wraithknight#4461 said:
    > leemwatson wrote: »
    >
    > Read the FCTs!
    >
    >
    >
    >
    > I did, but no telling how old those are and how developers feel today and besides, it's written by moderators, not actual STO staff.

    All FCT topics are updated when and if circumstances change an example of this would be T6 constitution-class when that class of ships was added to the game the fct was updated to reflect it and the change in status there from it's been the case for all changes with the fct if there's a change it'll be updated otherwise it applies
    #IStandWithCBS
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  • seaofsorrowsseaofsorrows Member Posts: 7,223 Arc User
    We all assume that they read the forums, even if they don't always answer.

    Some of us would just like more communication and get frustrated from time to time because we feel that's an area that could use improvement.

    If you're asking if you should keep reporting bugs, I would say yes. At the worst, you waste a minute of your time posting it, at best.. you bring it to the attention of someone that can fix it.

    It's probably best to proceed from the assumption that Cryptic reads the forums even if they don't reply. Hopefully, one day they will start to engage the player base on a more consistent basis, but that's another issue.
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  • patrickngopatrickngo Member Posts: 9,808 Arc User
    We all assume that they read the forums, even if they don't always answer.

    Some of us would just like more communication and get frustrated from time to time because we feel that's an area that could use improvement.

    If you're asking if you should keep reporting bugs, I would say yes. At the worst, you waste a minute of your time posting it, at best.. you bring it to the attention of someone that can fix it.

    It's probably best to proceed from the assumption that Cryptic reads the forums even if they don't reply. Hopefully, one day they will start to engage the player base on a more consistent basis, but that's another issue.

    they read specific forums-like the bug reports, but consider that te Dev team have a real job; making the game, so they can't really spend hours upon hours reading through the forums (or Reddit, or even Twitter). And, there are some areas they just aren't going to visit on the forums for...reasons.

    because that's part of what we have a community manager for, to provide the 'mood summary' and occasionally highlight specific threads of interest, because they devs have got a job to do. and precious few hands to do it with,and if they spent all day reading the forums and catching up with everybody's wishlist, gripeslist, rants and political/religious/cultural digressions, they'd never have time to actually do their job.

    except in fiction, deadlines don't meet themselves.
    whatever.

  • seaofsorrowsseaofsorrows Member Posts: 7,223 Arc User
    edited December 2018
    patrickngo wrote: »
    We all assume that they read the forums, even if they don't always answer.

    Some of us would just like more communication and get frustrated from time to time because we feel that's an area that could use improvement.

    If you're asking if you should keep reporting bugs, I would say yes. At the worst, you waste a minute of your time posting it, at best.. you bring it to the attention of someone that can fix it.

    It's probably best to proceed from the assumption that Cryptic reads the forums even if they don't reply. Hopefully, one day they will start to engage the player base on a more consistent basis, but that's another issue.

    they read specific forums-like the bug reports, but consider that te Dev team have a real job; making the game, so they can't really spend hours upon hours reading through the forums (or Reddit, or even Twitter). And, there are some areas they just aren't going to visit on the forums for...reasons.

    because that's part of what we have a community manager for, to provide the 'mood summary' and occasionally highlight specific threads of interest, because they devs have got a job to do. and precious few hands to do it with,and if they spent all day reading the forums and catching up with everybody's wishlist, gripeslist, rants and political/religious/cultural digressions, they'd never have time to actually do their job.

    except in fiction, deadlines don't meet themselves.

    I know all of that, I never thought that the Art guys or the ship designers spent all day reading forums, nor is it realistic to expect them to.

    We do however have someone who's job it is to at least convey information on the various forms of media (forums, Reddit, Social Media) and that area has been lacking for some time.

    I would never expect anyone to read through every post on every forum, that would be far too much to ask of anyone. When people say that 'devs don't read the forum,' I think they all know better. Most are just reacting out of frustration at the lack of communication that exists between the development staff and the player base.

    I'm sure a couple of them at least skim the boards on a semi regular basis.
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  • patrickngopatrickngo Member Posts: 9,808 Arc User
    patrickngo wrote: »
    We all assume that they read the forums, even if they don't always answer.

    Some of us would just like more communication and get frustrated from time to time because we feel that's an area that could use improvement.

    If you're asking if you should keep reporting bugs, I would say yes. At the worst, you waste a minute of your time posting it, at best.. you bring it to the attention of someone that can fix it.

    It's probably best to proceed from the assumption that Cryptic reads the forums even if they don't reply. Hopefully, one day they will start to engage the player base on a more consistent basis, but that's another issue.

    they read specific forums-like the bug reports, but consider that te Dev team have a real job; making the game, so they can't really spend hours upon hours reading through the forums (or Reddit, or even Twitter). And, there are some areas they just aren't going to visit on the forums for...reasons.

    because that's part of what we have a community manager for, to provide the 'mood summary' and occasionally highlight specific threads of interest, because they devs have got a job to do. and precious few hands to do it with,and if they spent all day reading the forums and catching up with everybody's wishlist, gripeslist, rants and political/religious/cultural digressions, they'd never have time to actually do their job.

    except in fiction, deadlines don't meet themselves.

    I know all of that, I never thought that the Art guys or the ship designers spent all day reading forums, nor is it realistic to expect them to.

    We do however have someone who's job it is to at least convey information on the various forms of media (forums, Reddit, Social Media) and that area has been lacking for some time.

    I would never expect anyone to read through every post on every forum, that would be far too much to ask of anyone. When people say that 'devs don't read the forum,' I think they all know better. Most are just reacting out of frustration at the lack of communication that exists between the development staff and the player base.

    I'm sure a couple of them at least skim the boards on a semi regular basis.

    Realistically they need more than one guy to do it, They need a staff, with a chain of command, and middle-managers(ugh) between the CM and the Moderators to sift and prioritize-because these forums are fripping huge, they're active even when the game isn't, and they're constantly going 24/7 (if you show me a CM who can keep up with that without support staff, I'll show you someone who's going to burn out on their meth habit in 30 days or so and die of a ruptured brain and sleep deprivation.)

    This lack of support staff probably has much to do indeed with the sense of 'poor communication'. Not Trendy, or Kael, or Branflakes is the kind of superhuman who can manage a vigorous two-way communication between forum members (and Reddit, and Twitter, and Faceache and whatever other social media you bring up) and the Devs themselves in a timely manner. That kind of staff, sadly, is also "non Value Added" staff. Even wealthier studios don't have it (witness: Blizzard's recent disaster wrt a certain game release that made the news, or their plunging stock price.)

    The margin is not 'fat' for profit here, and Cryptic's got more exposures than a lot of other companies. We're rather fortunate that they replaced the CM-who-shall-not-be-named with Trendy, and that Trendy had sufficient time to get Kael past the shock stage and on the ground moving before she was booted out when PWE didn't want to pay her what she's worth.

    (in business, sad to say, it really DOES all come down to money first. companies that misjudge that wind up broke and gone.)

    whatever.

  • wraithknight#4461 wraithknight Member Posts: 72 Arc User
    edited December 2018
    @seaofsorrows
    Well said. You made excellent points.

    @patrickngo
    I sense a condescending tone in your replies. Seaofsorrows was spot on with his point. The thing I was looking for is whether or not they're active in their own website, not twitter or reddit, and not to sound entitled but it would be nice to know if the devs appreciate our appreciation and our support of the game. If you actually invested real money in a game then I'm sure you'd like to know something as well. You're making it sound like I want an actual conversation with developers on a daily basis on the forums. I'm also an active Diablo 3 player and I've seen developers pop out, heck, I remember a few developers for Aliens:CM popped out after that disaster.

    That being said, I am not one of those people who are frequently bugging developers with a bug every 20 minutes, yes I was frustrated with no Gumarre reward from R&D, but it wouldn't hurt to see an update patch list and/or a status "we acknowledge" certain bugs post once in a while.

    @baddmoonrizin
    Since the questions was somewhat answered, would you please close the thread? I'm afraid I shook a beehive with this topic.
  • dracounguisdracounguis Member Posts: 5,363 Arc User
    'Read' and 'do something about it' are 2 different things.
    Sometimes I think I play STO just to have something to complain about on the forums.
  • baddmoonrizinbaddmoonrizin Member Posts: 5,540 Community Moderator
    By request. /Thread
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    Star Trek Online Volunteer Community Moderator
    Community Moderators are Unpaid Volunteers and NOT Employees of PWE/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of PWE/Cryptic
    Contact Customer Support --> https://support.arcgames.com
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
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