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Elite Starter Service Pack ???

I'm one of the people who couldn't purchase the Elite Starter Package for months because of maxed character slots. A few weeks ago the package disappeared from the C-Store and is now back not sure since when but i really noticed today. I saw i was able to purchase its and bought it immediately cause i really could use more bank / inventory slots on my chars. Now it is on me that I didn't really read before hand that this is for one character only cause I didn't think Cryptic would exchange these Packs and leave the same name for it. But yeah I didn't read and spent the 1000 zen for one Char. Still not very happy about how Cryptic handled the Elite Starter Pack, basicly everybody else was who wasn't maxed on chars could get slots for all their chars and all I get is slots for 1 Char. Basicly I got a disadvantage because i spent money and zen to max my chars, which makes me wonder what other business practices will come in the future. Not saying its Cryptic faults i bought it today, that is on me, however I feel like having spent money on the game in the past to max chars I get punished for nowdays.
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  • valoreahvaloreah Member Posts: 9,693 Arc User
    Not sure what this rant is about TBH if you're admitting you didn't read the description properly.
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  • doctorstegidoctorstegi Member Posts: 187 Arc User
    valoreah wrote: »
    Not sure what this rant is about TBH if you're admitting you didn't read the description properly.
    Obviously about not being able to get the starter pack where you got slots for your account and not just for one character.

    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • where2r1where2r1 Member Posts: 5,585 Arc User
    edited December 2018
    Buying the Elite Starter Pack on one character should unlock a different item called Elite Starter Pack Reclaim on the rest. It may be in a different tab in the store. ???

    If the RECLAIMING version is missing on other characters, that is the problem.
    "Spend your life doing strange things with weird people." -- UNK

    "The acquisition of wealth is no longer the driving force in our lives. We work to better ourselves and the rest of humanity." -- Captian Jean-Luc Picard

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  • salazarrazesalazarraze Member Posts: 2,979 Arc User
    edited December 2018
    where2r1 wrote: »
    Buying the Elite Starter Pack on one character should unlock a different item called Elite Starter Pack Reclaim on the rest. It may be in a different tab in the store. ???

    If the RECLAIMING version is missing on other characters, that is the problem.

    There is a new pack called "The Elite Starter Services Pack" which is a character unlock only. It differs from the previous "Elite Starter Pack" which was an account unlock. There are other differences besides the name between the two packs.
  • where2r1where2r1 Member Posts: 5,585 Arc User
    edited December 2018
    where2r1 wrote: »
    Buying the Elite Starter Pack on one character should unlock a different item called Elite Starter Pack Reclaim on the rest. It may be in a different tab in the store. ???

    If the RECLAIMING version is missing on other characters, that is the problem.

    There is a new pack called "The Elite Starter Services Pack" which is a character unlock only. It differs from the previous "Elite Starter Pack" which was an account unlock. There are other differences besides the name between the two packs.

    Oh, interesting. I had not heard of the new package. They are charging the same?
    Link the blog post, please?
    "Spend your life doing strange things with weird people." -- UNK

    "The acquisition of wealth is no longer the driving force in our lives. We work to better ourselves and the rest of humanity." -- Captian Jean-Luc Picard

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  • tomilaktomilak Member Posts: 271 Arc User
    There is a elite starter pack which does contain more, the elite starter service pack is not the correct pack.
    and the elite starter pack was there last week I know someone bought it, and now its yet gone again.
  • warpangelwarpangel Member Posts: 7,991 Arc User
    And it still doesn't up your maximum slot cap...a shame, I would've bought it for that. But alas, my main is maxed out on slots and I have no interest in buying any for alts. :disappointed:
  • iamynaughtiamynaught Member Posts: 1,049 Arc User
    Yes, I just noticed this in game. I too am one of the people who have been wanting to buy the Elite Starter Pack since it was introduced, but was unable to due to being maxed out on character slots.

    As soon as I saw this new Elite Services Pack and I was actually able to buy it, I just about did what the OP did, except I'm paranoid and like to be as sure about my purchases as I can be. So I read the description and reread it since I thought I actually misread it the first time. Once it sunk in this was a per character unlock, I came to the forums to see what, if anything, was being said about this. And well, here I am.

    The Elite Starter Pack is no longer in the CStore as of just a few minutes ago. It has apparently been replaced by the new Elite Services Starter pack which offers basically the same stuff as the Elite Starter Pack did except no extra character slot with the Elite Services Starter Pack. Unfortunately this new pack is a CHARACTER unlock only, and not an account wide unlock like the old, and now apparently retired, Elite Starter Pack.

    Nothing in the patch notes about the change, no blog announcement. No official word of this change at all, which for folks like me who decide to look and see if the old Elite Starter Pack has been fixed and able to be bought after every new patch, this to me, reeks of a bait and switch.

    Please Cryptic, put the old Elite Starter Pack back in the CStore and fix it so those of us at the character cap can buy it. If that isn't a viable solution, make this new Elite Services Pack an account unlock. If you feel you need to increase the price to the same level as the ESP, I'm fine with that.
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  • jrdobbsjr#3264 jrdobbsjr Member Posts: 353 Arc User
    Not worth it as a character unlock....glad I bought it the day it hit console based on what the PC guys had to say about it. Occasionally this forum has useful info and that was one of those times.
  • warpangelwarpangel Member Posts: 7,991 Arc User
    Not worth it as a character unlock.
    The new pack has 2,350 Zen worth of slots (3,250 if you count the respec tokens, which I'm not) for the price of 1,000 Zen, so it's very much worth it...for those who are allowed to buy it.
  • doctorstegidoctorstegi Member Posts: 187 Arc User
    warpangel wrote: »
    Not worth it as a character unlock.
    The new pack has 2,350 Zen worth of slots (3,250 if you count the respec tokens, which I'm not) for the price of 1,000 Zen, so it's very much worth it...for those who are allowed to buy it.

    True but its nothing in comparison to the original elite starter package. I'm just amazed how there was a switch in packs and no big announcement about it unless i can't read patch notes.

    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • lordsteve1lordsteve1 Member Posts: 3,412 Arc User
    So one of the best additions to the game this year was the Elite Starter Pack that offered a load of inventory, bank, respecs etc and account bank access all for a decent price. Many took advantage of it, and many more (myself included) were saving for it).

    But now Cryptic/PWE have removed it from the C-store without warning and have added in the VERY SIMILARLY NAMED Elite Services Starter Pack which is slightly cheaper BUT is now only a single character unlock, doesn't include the account bank access, doesn't include the EC cap increase and doesn't include and character slots. This is a MASSIVE change that is totally unannounced and looks incredibly shady.
    Firstly not letting us know about the change and secondly naming it almost identically so players will bound to pick it up without realising they are getting a much worse deal.

    Low blow Cryptic, really low blow.

    So much for the "account is the player" mentality and all that.
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  • avoozuulavoozuul Member Posts: 2,047 Arc User
    Yes, I have noticed it to, however it was the character unlock which I noticed missing. I haven't bought the pack myself but these changes certainly would turn me away from even considering to buy it
  • salazarrazesalazarraze Member Posts: 2,979 Arc User
    edited December 2018
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.
  • ruinthefunruinthefun Member Posts: 2,105 Arc User
    Replacing a thing meant to replace the old one-month subscription with a thing costing more (50K+ Z) than LTS isn't exactly a good deal.
  • warpangelwarpangel Member Posts: 7,991 Arc User
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.
    Assuming you actually want to buy any slots for other chars.

    Of course, I already know I'm at the cap for everything on my main so I won't buy it at all. I'm just waiting for them to sell the old subscription perk slots, like they said they would when axing subs, that didn't count for the purchase cap at all.
  • lordsteve1lordsteve1 Member Posts: 3,412 Arc User
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.

    It's only awesome if you want to play a single character. If you have multiple characters and want the inventory and bank slots then you'll now have to buy this pack on every single character, that 1000z multiplied by however many toons you run.
    Plus you'll want to buy the account bank on top which is another 1000z.
    Plus the old pack had character slots too so that another 300z or so.
    So to get the same level of reward for an account that the old pack had you're looking at spending at least 4000z+ (account bank + 3 starter packs for the base free characters you get). That's nowhere near as good value as the old pack and its pretty dammed obvious the change was made because of greed and them not making enough money off players.

    What adds insult to injury though is that the replacement has almost the exact same name and the change was unannounced. So it's clearly going to catch a few players out and make Cryptic some cash before people cotton on and realise its a TRIBBLE deal. This whole thing looks really shady if you ask me, its a blatant stealth switcheroo with a less valuable item.
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  • coldnapalmcoldnapalm Member Posts: 6,894 Arc User
    lordsteve1 wrote: »
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.

    It's only awesome if you want to play a single character. If you have multiple characters and want the inventory and bank slots then you'll now have to buy this pack on every single character, that 1000z multiplied by however many toons you run.
    Plus you'll want to buy the account bank on top which is another 1000z.
    Plus the old pack had character slots too so that another 300z or so.
    So to get the same level of reward for an account that the old pack had you're looking at spending at least 4000z+ (account bank + 3 starter packs for the base free characters you get). That's nowhere near as good value as the old pack and its pretty dammed obvious the change was made because of greed and them not making enough money off players.

    What adds insult to injury though is that the replacement has almost the exact same name and the change was unannounced. So it's clearly going to catch a few players out and make Cryptic some cash before people cotton on and realise its a TRIBBLE deal. This whole thing looks really shady if you ask me, its a blatant stealth switcheroo with a less valuable item.

    Yeah but this one gives more slots to that one character if I remember correctly. But that said, the two packs kinda do pretty different things. One is a good account buy that kinda unlocks the basics for this game...the other is a good boost to a single toon.
  • warpangelwarpangel Member Posts: 7,991 Arc User
    lordsteve1 wrote: »
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.

    It's only awesome if you want to play a single character. If you have multiple characters and want the inventory and bank slots then you'll now have to buy this pack on every single character, that 1000z multiplied by however many toons you run.
    Plus you'll want to buy the account bank on top which is another 1000z.
    Plus the old pack had character slots too so that another 300z or so.
    So to get the same level of reward for an account that the old pack had you're looking at spending at least 4000z+ (account bank + 3 starter packs for the base free characters you get). That's nowhere near as good value as the old pack and its pretty dammed obvious the change was made because of greed and them not making enough money off players.
    A 70% discount on the contents of the pack is awesome enough, period. Comparing it to some other no-longer-available pack is beside the point. Getting that pack isn't an option, getting this one is. The other options are buying the contents indididually or doing without. I know what I'd choose if I wasn't at the cap already.

    They aren't required to keep the old pack available if they don't want to. Discounts end, new ones come around, and sometimes the new ones aren't as good. That's life.
  • lordsteve1lordsteve1 Member Posts: 3,412 Arc User
    warpangel wrote: »
    lordsteve1 wrote: »
    This new pack is pretty awesome. I was lucky enough to buy the original elite starter pack which I can continue to use on new characters. And even though this new pack is only a character unlock, it's pretty sweet that if you already hit the cap on the character in which you buy it on, it gives you some "boxes" which you can move over to other chars to claim whatever you hit the cap on. This slick feature ensures that you don't waste anything.

    It's only awesome if you want to play a single character. If you have multiple characters and want the inventory and bank slots then you'll now have to buy this pack on every single character, that 1000z multiplied by however many toons you run.
    Plus you'll want to buy the account bank on top which is another 1000z.
    Plus the old pack had character slots too so that another 300z or so.
    So to get the same level of reward for an account that the old pack had you're looking at spending at least 4000z+ (account bank + 3 starter packs for the base free characters you get). That's nowhere near as good value as the old pack and its pretty dammed obvious the change was made because of greed and them not making enough money off players.
    A 70% discount on the contents of the pack is awesome enough, period. Comparing it to some other no-longer-available pack is beside the point. Getting that pack isn't an option, getting this one is. The other options are buying the contents indididually or doing without. I know what I'd choose if I wasn't at the cap already.

    They aren't required to keep the old pack available if they don't want to. Discounts end, new ones come around, and sometimes the new ones aren't as good. That's life.

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  • postagepaidpostagepaid Member Posts: 2,079 Arc User
    If you have just a single character the values decent (not amazing just decent) on the new pack but the removal of the account bank slots has to my mind made the overall worth drop considerably. As such I won't recommend it to anyone unless its in a sale whereas its predecessor was something I'd suggest to people at any time.

    The names are almost too similar for them to avoid accusations of bait&switch. Those will come along at somepoint from folk who were caught out by the undocumented change and miss the stores (slightly surprising) mention of it being per character.
  • where2r1where2r1 Member Posts: 5,585 Arc User
    So, there never was a blog post or notice about this change. Huh. I can't imagine how this happened....did the folks working on it put it live and not inform Kael???

    How badly is any dissemination of information is working for this game??
    "Spend your life doing strange things with weird people." -- UNK

    "The acquisition of wealth is no longer the driving force in our lives. We work to better ourselves and the rest of humanity." -- Captian Jean-Luc Picard

    “Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
  • ffxigirlffxigirl Member Posts: 1 Arc User
    Bring back the Elite Starter Pack!!! No notification, no blog, no news on this item to state an end date or an announcement "Last Chance to get..." much like what is done with all other promotions (i.e. Lifetime sale, C-Store sale, Lockboxes, etc.) The Elite Starter Pack was suppose to be a replacement for the monthly subscription, but the current Elite Starter Service Pack is just another item to boost a single character in the game. To me, the Elite Starter Pack should be the Elite Player's Pack and the Elite Starter Service Pack should be the Veteran Service Starter Pack or the Ferengi Swindler's Elite Pack.

    Bring back the Elite Starter Pack!!! Bring it back. Bring it back. Bring it back.
  • dracounguisdracounguis Member Posts: 5,363 Arc User
    Figured $15 was way too cheap for Cryptic's taste when they did the math and found people w/ multiple toons getting >$300 value out of it. :D
    Sometimes I think I play STO just to have something to complain about on the forums.
  • where2r1where2r1 Member Posts: 5,585 Arc User
    @ambassadorkael#6946

    Well, it seem off somehow.....like the team developing this stuff forgot to tell Kael about it going live.

    Ambassador Kael, wanna borrow my Candy Cane Bat'leth to go knock heads?
    "Spend your life doing strange things with weird people." -- UNK

    "The acquisition of wealth is no longer the driving force in our lives. We work to better ourselves and the rest of humanity." -- Captian Jean-Luc Picard

    “Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
  • frtoasterfrtoaster Member Posts: 3,193 Arc User
    warpangel wrote: »
    A 70% discount on the contents of the pack is awesome enough, period. Comparing it to some other no-longer-available pack is beside the point. Getting that pack isn't an option, getting this one is. The other options are buying the contents indididually or doing without. I know what I'd choose if I wasn't at the cap already.

    They aren't required to keep the old pack available if they don't want to. Discounts end, new ones come around, and sometimes the new ones aren't as good. That's life.

    When they discontinue an old item and replace it with a new one, there is usually some announcement — especially if the two differ in functionality while having similar names, and especially if the new one is a character unlock while the old one is an account unlock.

    I'm not sure why you're talking about discounts. The old pack wasn't sold as a temporary discount, and the new one isn't either. Usually, discounts, promotions, and limited-time items come with announcements that state when they start and end. It's worth noting that the Elite Starter Pack has disappeared from the C-Store before, and when that happened, a dev acknowledged it as a bug. So I'm going to go out on a limb and say someone probably screwed up somewhere.

    Return Elite Starter Pack to C-Store

    http://forum.arcgames.com/startrekonline/discussion/comment/13445945/#Comment_13445945
    Hello everyone, thank you for reporting this issue. I have filed it to the correct team to fix.
  • avoozuulavoozuul Member Posts: 2,047 Arc User
    Now I wish I bothered to get the original, and I had all the zen in the world yet I was still too conservative with it.
  • postagepaidpostagepaid Member Posts: 2,079 Arc User
    When the previous starter pack turned up it was full price and only dropped during a services sale 2-3 weeks later.

    I seem to recall it was barely promoted by cryptic either arriving at a time when the obnoxious lander was in its infancy and appearing every single login/out with space that could have been used but wasn't. This reinforces the idea that it was a toe in the water test to see what might work.

    Downside it it was obviously deemed too good (too pro consumer?) by the beancounters and we now have the per character version which will probably still sell partly because its still kind of useful and partly because the name is too similar to the previous not to catch folk out.
  • graptorgraptor Member Posts: 82 Arc User
    frtoaster wrote: »
    When they discontinue an old item and replace it with a new one, there is usually some announcement — especially if the two differ in functionality while having similar names, and especially if the new one is a character unlock while the old one is an account unlock.

    I'm not sure why you're talking about discounts. The old pack wasn't sold as a temporary discount, and the new one isn't either. Usually, discounts, promotions, and limited-time items come with announcements that state when they start and end. It's worth noting that the Elite Starter Pack has disappeared from the C-Store before, and when that happened, a dev acknowledged it as a bug. So I'm going to go out on a limb and say someone probably screwed up somewhere.

    Return Elite Starter Pack to C-Store

    http://forum.arcgames.com/startrekonline/discussion/comment/13445945/#Comment_13445945
    Hello everyone, thank you for reporting this issue. I have filed it to the correct team to fix.

    I'd like to think so, but the naming of the 'elite services starter pack' (which is more of an add-on pack than a true 'starter' pack, being per-character) makes it seem like a pretty blatant attempt at a silent, deceptive replacement.

    It's not a bad pack, but the misnaming of it in a way that makes it sound like the vastly better 'elite starter pack' makes it hard to believe the removal of the old pack was anything but deliberate.
  • seaofsorrowsseaofsorrows Member Posts: 6,794 Arc User
    edited December 2018
    I have to agree, this seems awfully deceptive to me.

    Pulling the original starter pack, replacing it with another pack that is similar and has almost the exact same name.. and then saying absolutely nothing about it? Yeah, sorry.. but that just reeks of 'bait and switch' to me.

    It would be one thing if they posted and explained that they were changing the pack, but their continued silence doesn't do much to make me feel like it was not intentionally deceptive.

    Cryptic has a history of not communicating, we all know this.. but usually they let us know when something is added or removed from the C-Store. This whole thing honestly doesn't sit right with me.

    There is a similar thread over on Reddit and even over there, Cryptic has been silent on the matter. Sketchy to say the least.
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