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What is the 36695960 Crash-to-Desktop Error?
lordhavelock
Member Posts: 2,248 Arc User
On top of the lag and rubberbanding that everyone seems to have been experiencing (most of which cleared-up for me with the recent Command Ship fix, so Yay! Thanks for that! 
), over the last several months of play, I've noticed I'm crashing to desktop more than every I used to, such that I even took a few weeks off because I got sick of the combined problems. The last couple weeks though, the crashing seems worse.
It mostly happens when trying to change maps (like when beaming from Sol/Qo'noS system space down to their Academy) or when selecting a new toon from the Change Characters screen. The game disappears and a white Cryptic "Error Box" pops up asking what I was doing, and shows the a ticket/code #36695960. I fill out the box and click Ok. Then I have to reload the game.
Last night, to take advantage of the R&D Event, I wanted to cycle through all 17 of my characters to do their daily R&D Research tasks (and kick off DOff missions). During the several hours of play from about 8p to 1am PDT, I crashed seven times. Five of them were 36695960 errors, the other two listed "Unknown" instead of giving a number (and the box disappeared before I could type in a reason, in those cases). I wrote down the times of the incidents: 815p, 843p, 854p, 949p, 955p "Unknown", 1050p, 1054p "Unknown".
Can anyone tell me what is the meaning/cause of a 36695960 crash?
I know Cryptic is working on things to stabilize the game (as they have with most my lag, thankfully), but crashing gets pretty frustrating, pretty quick... If it weren't for the Event, I'd've probably just stopped playing after the 2nd or 3rd crash.
), over the last several months of play, I've noticed I'm crashing to desktop more than every I used to, such that I even took a few weeks off because I got sick of the combined problems. The last couple weeks though, the crashing seems worse.It mostly happens when trying to change maps (like when beaming from Sol/Qo'noS system space down to their Academy) or when selecting a new toon from the Change Characters screen. The game disappears and a white Cryptic "Error Box" pops up asking what I was doing, and shows the a ticket/code #36695960. I fill out the box and click Ok. Then I have to reload the game.
Last night, to take advantage of the R&D Event, I wanted to cycle through all 17 of my characters to do their daily R&D Research tasks (and kick off DOff missions). During the several hours of play from about 8p to 1am PDT, I crashed seven times. Five of them were 36695960 errors, the other two listed "Unknown" instead of giving a number (and the box disappeared before I could type in a reason, in those cases). I wrote down the times of the incidents: 815p, 843p, 854p, 949p, 955p "Unknown", 1050p, 1054p "Unknown".
Can anyone tell me what is the meaning/cause of a 36695960 crash?
I know Cryptic is working on things to stabilize the game (as they have with most my lag, thankfully), but crashing gets pretty frustrating, pretty quick... If it weren't for the Event, I'd've probably just stopped playing after the 2nd or 3rd crash.
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As mentioned in the OP, this has become a rather regular thing. I think I will continue to keep a log here. If any additional information (beyond what I'm typing into the crash window when it happens and what's posted here) is helpful, let me know and I will add that, too.
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
In regards to the crashing though, I had a major issue with crashing to desktop (not even getting the crash report window showing most of the time) a few months ago. It all started after one patch just before the Crystalline Entity Event and from then on I was getting the exact same problems you describe, as were numerous other posters. I'd tried updating/rolling back graphics drivers, I'd tried comparing my graphics settings to other people with the same card as myself, I'd even tried deleting all the hogg files and letting it re-download them. Nothing seemed to fix it.
Then I decided to take the drastic step of completely removing the game from my machine and reinstalling it fresh. Since then I've gone back down to the odd one or two crashes a week and usually only when I'm doing things like playing around with renderscale for screenshots but not on map changes or character selection. I can only assume that something got corrupted during the patch and even verifying the files numerous times was not enough to fix it.
Interestingly enough though I also had this issue during the start of the winter event and again it started right after a patch where numerous other people were complaining about the same problem and then a few weeks later it went away all on it's own...
I've tried force downloading/checking my files, and that hasn't help. I plan to reinstall clean, just haven't had the chance.
Anyway, for yesterday's log I crashed five times with 36695960 codes:
8:10p - Transwarping from Sol to DS9.
12:33a - Yes, technically this is from today, not yesterday, but it's the same play session. This time I was beaming from Qo'noS system space down to the academy.
1:16a - Changing characters.
2:10a - Beaming down from Qo'noS system space to the academy.
Crashed three times with "Unknown" codes:
10:25p - Leaving CCA.
1:39a - Leaving Borg Red Alert.
Also had this issue:
I spent a lot of my play time yesterday playing with crafting/upgrading, so there were long periods when I wasn't changing maps/characters. I expect I would have crashed more had I been doing more transitions.
It's quite clear these crashes occur when changing maps/loading characters.
ETA: All times above are in PDT.
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
I agree with your final point in the above post, it's definitely related to map changes/character loading. Probably around 98% of the crashes I had during the on going problems were during map transitions or character loading when running through my dailies. There were only the odd crashes which happened during game play, all of which were inside CCA so it's highly possible those crashes weren't related to the main issue and were just one of those glitches that happen from time to time.
Sadly, even though myself and others were providing details of drivers/crash log reports/times of crashing etc, no dev ever replied to the thread. So I'm still slightly concerned that it may crop up again. Hopefully you find a resolution though, even if it is reinstalling.
Original Join Date: January 30th, 2010
1:35p - Leaving a Patrol
3:51p - Leaving CCA and returning to Delta Quadrant.
4:04p - Leaving a Delta Q Patrol and crashed.
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
9:29p - Changing characters. (This one was coded "Unknown")
9:33p - Exiting Argala
9:39p - Exiting Argala again
9:52p - Exiting Argala.
10:49p - Leaving Elachi Space
11:04p - Beaming to Starfleet Academy from ESD.
About the multiple Argala exits... Wasn't trying to do any exploit or anything. Was teamed-up with my Dad, we were trying to do the Patrol together, but despite being Teamed before entry, starting in the same system-space instance only a couple KM apart, and each clicking "Patrol Argala System" button with seconds of each other, we kept being sent to different instances, and couldn't play together (We had successfully run the Patrol teamed-up only about an hour earlier, waited through our cool down, and were going to run it a second time). We never did get in the same instance together, though. After a half-dozen attemps (including two of the crashes above), we finally gave up and each ran it solo (and I crashed on that final exit at 9:52p, Dad never did crash during the map changing).
I'm starting a play session now. I'll log my Sunday results later tonight or tomorrow.
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
At any rate seems to happen after a period of play (like it's a memory leak somewhere) and then try's to get to me to verify game file integrity when I log back in.
The Argala patrol is a pain in the ar*e to team up for. You both have to have the patrol mission (which can't be replayed) active on your toon to be put into the same instance. I assume it's because of the way the map randomly spawns different enemies each time you go into it, whereas if you have the patrol mission it's a fixed instance with the Kazon.
My friend and I took a while to figure that out, in the end one of us logged in on an alt who hadn't played the mission yet and picked it up then shared it. Then we logged back into our main and they shared it back. So now every time we run the patrol together one of us drops the patrol mission and the other shares it, then that person drops it and gets it shared back..... It's a lot of effort for something that really Cryptic should just adjust so that team mates always enter the same instance...
The funny thing is, a few months ago I was regularly teaming up with strangers in the DQ for Argala runs. We'd just find each other in zone chat, team-up, and play. I don't recall any issues meeting up. When they lowered the XP rewards and added the cooldown, I went less and less. I hadn't run in a while, and the first time Dad and I tried the run, we had no trouble. It was only the times after. >shrug<
...
Sunday I had a handful of crashes, most 36695960, one unknown. I don't have my log with me at the moment.
I really just wish someone at Cryptic could tell us what that code means. It's obviously something they're aware of, or I should think so, since it keeps giving the same code. Not know kinda drives me more nuts than the actual crashing, lol.
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
I just googled it and apparently so long as somebody on the team has the mission active, you will go into the same map. If nobody on the team has it, you don't. So when you were teaming with random people from Zone before someone probably had it. I do remember seeing a lot of zone chat back in the days of 'Argala grind online' where people kept saying "need the mission" but I didn't know what they were talking about as I'd only been soloing it at that point.
http://www.reddit.com/r/sto/comments/2lgf7o/how_to_properly_team_in_argala/
Still, I wish they'd just make it so team mates always enter the same map... like every other patrol mission out there.
Though yes, on the original topic, it would be nice if the Devs would share what that error code refers to so players getting it could be aware of what needs to be done to resolve the cause. I'm guessing you've still not had a chance to attempt a full reinstall?
they're aware of the issue ( and are ,apparently , trying to fix it )
http://sto-forum.perfectworld.com/sh...1444991&page=5
source http://sto-forum.perfectworld.com/showthread.php?t=1368871&page=8:rolleyes:
My advice to those that CTD regularly is that your settings are quite probably incompatible with your machine or there is an issue with the Directx 11 setting. I run it on DX9c as the DX11 setting doesn't work, even though my machine has DX11.
Although the game is really beautiful at it's highest settings, you need to ask yourself if you really need them to enjoy the game. Being on a laptop, I toned down alot of the settings and the game still looks fantastic, and I lag only on object heavy environments. So, just toned down things until they get it fixed, if it is the game of course, and enjoy some quality time playing rather than reloading and reporting.
I hope this helps.
Perhaps something was changed in the last two updates that fixed the issue!
I am hopeful!
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
Cpu was unstable
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
Additionally, several people have had crashing with the game running in "Fullscreen" mode, possibly due to certain Anti-Aliasing filters? I personally run it in "Windowed Maximized" mode, and barely notice a difference between this and the "Fullscreen" mode.
Another thing you could try is modifying the gameprefs.pref file, located in the localdata folder of the game install, so that these lines read like this:
PrefEntry GfxSettings.DeviceType Direct3D9
PrefEntry SystemSpecs.isDx11Enabled 0
Some people say that you may have to save the file as read-only after you finish editing it, so the game doesn't overwrite what you've put there.
Crashes were rare for me before this last patch, like one every few weeks, but now they're regular things. Mostly getting them on Risa, but that's probably because I'm mostly on Risa right now. Most common one is when switching characters. then a few at the end of the dance party (or when leaving the dance floor) or right after claiming a reward from the Powerboard race. A few others that don't fit those categories as well.