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What does it mean to Update your Tickets?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2010 in Star Trek Online General Discussion
Hello all,

I was asked to update my billing support ticket, but I'm afraid I do not know how to do such a thing. All the other MMOs I usually play ask the same thing, but they have a button that says "Update this Issue"

So I am asking what it means when the STO troubleshooting guys are asking you to update your ticket? I went to edit the ticket a short time ago in case that's what they meant.
Post edited by Unknown User on

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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Bump.

    10bumps
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Bump'd

    10Iamgoingtobumpthisuntiligetsomekindofhelp
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    go to support, tickets, click on open tickets, edit it.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    starbase420 wrote:
    go to support, tickets, click on open tickets, edit it.
    Yeah, that's what I figured.

    I thought updating might mean to provide them with additional information... Which the Ticket had pretty much all that to begin with.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    They usually want to know if the issue is still occurring.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ChargerIIC wrote: »
    They usually want to know if the issue is still occurring.
    Well yes, because I wanted a refund and have not gotten one on something.

    I want to play this game, but they aren't exactly giving me a reason to with this long wait time. I need the money back from the issue I'm having.
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