I reached LVL 10 and when I click on my name, there is a hallow and 2 solid pips under my name. When I mouse over them, it says "Lieutenant Commander". However in my character status screen it says "Lieutenant" and I can not use any items that require LT Commander status. I also cant get my new ship. Is there something I have to do to get the rank?
I tried the admirals office, shipyard, and ship requisition rooms... I can't find anything!