In order to prevent any confusion: this post will be done in a step by step format.
1.) Found a bug in the tailor on STO regarding male toons on both factions (FED and KDF). The bug in that when you use the chest hair option on the male toons and their chest sizes are bigger or smaller than the default: you either get blank boxes on the characters chest or it doesn't appear at all regardless of color selection (at times, the entire chest area would disappear [similar to the facial hair bug STO had not too long ago]).
2.) Sent a message to support WITH a picture of what was going on and a description of what I was seeing.
3.) Received a reply telling me "force verify" STO. Did as instructed and replied back. Noted to support that this same issue was happening on 2 different PCs and 1 laptop (different machines with different configurations).
4.) Received a reply back stating that I had found a bug in the game. Per the instructions of support: I am to post this here.
5.) Attempted previous post with the same information given. This is now another post regarding the same issue.
My apologies if this sounds rude; but, I want to make sure I am communicating this clearly. I don't mean to let my frustration regarding posting a bug report to get the best of me; but, I don't know how else to explain it or restate the steps that have been taken or without having to retype every detail for a 3rd time now. I am sure that if you had to explain something 3 different times: that you would feel a bit frustrated too.