test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Cannot play game at all

drakie79drakie79 Member Posts: 101 Arc User
in Star Trek Online General Discussion
I know it may not be for reporting, or even ranting, about in games bugs here. However when there is a problem that does not allow you to play the game and you get no response it goes beyond annoying. This problem being that various ships will not equip weapons or consoles into slots. Besides this I cannot claim certain ships as it states there is a new price? Will I be able to ever claim this item I bought ever again? These were purchased items and as such I need to know where I can escalate my query to? I have sent off ticket after ticket already.

Comments

  • baddmoonrizinbaddmoonrizin Member Posts: 10,302 Community Moderator
    Submitting a ticket to Customer Service or filing a Bug Report to the Bug Subforum are the best ways to get problems resolved. If you've already submitted tickets, then my suggestion is wait for a response. Complaining in General Discussion, however, will not lead to a resolution of your issues, as it is not monitored by those individuals. /Thread
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
This discussion has been closed.