test content
Logo
What is the Arc Client?
Install Arc
Options
How long does it take?
tobias808
Member Posts: 6 Arc User
I put a ticket in about a issue im having on the ps4 version....that was about 24 hours ago...hit them up on Facebook and twitter as well....how long does it take for them to get back to you?
0
This discussion has been closed.
Comments
Check you tickets everyday. They usually take about 3 days to answer. But it can take longer, depending on the issue. If it goes for more than say 7 days without an answer, update the ticket.
Also note, depending on the issue, they might ask for things like screenshots. I wouldn't take any, unless they ask for them. But if they do, remember, be nice, and turn time stamps on for chat before hand. Then use /screenshot to call up the screenshot menu and use the ui_jpg one. This way, they can see the time and date in chat window.
It depends on the issue. If it's a bug, then it's unlikely they will as the Dev's rarely will respond to those, but that does not mean they haven't read it. Dev's are paid to work on the game, not reply to every post that's made. That bug will be passed to the relevant Dev, BUT make sure you have put it in Support Forum too.
If it's an account issue then 48-72 hours is the norm depending on how busy they are.