test content
What is the Arc Client?
Install Arc

Server keep timeout and Server not responding all the time.

Alright. I am out of option for try to fix this network lag. So I will try to put all information out on this post for internet nerd to help me out what the problem. I did follow the instruction for tracert and pingpath.

The problem start after last server maintenance which is last week which is on 21/22 Tuesday/Wednesday.
I connect from Australia. My home is at Townsville in North Queensland state. I understand that I will have high MS due to long distance. 256 MS average. But before the problem start I able to play STO just fine. Just tiny delay. Barely noticeable. I am suit to it.

Here all the info i can get.

Connection from: Australia, North Queensland, Townsville City.
ISP: Telstra
Average MS: 256 ms due to long distance from Aus to USA.

Tracert:

Microsoft Windows [Version 10.0.16299.64]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.gateway [10.0.0.138]
2 * * * Request timed out.
3 36 ms 36 ms 35 ms 144.130.213.210
4 37 ms 38 ms 37 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
5 50 ms 50 ms 52 ms bundle-ether20.ken-core10.sydney.telstra.net [203.50.11.178]
6 51 ms 52 ms 50 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
7 51 ms 52 ms 50 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
8 232 ms 232 ms 231 ms i-52.tlot-core02.bx.telstraglobal.net [202.84.137.101]
9 192 ms 193 ms 193 ms i-0-0-0-6.eqla01.bi.telstraglobal.net [202.40.149.226]
10 193 ms 192 ms 192 ms be4637.ccr41.lax05.atlas.cogentco.com [154.54.10.133]
11 192 ms 192 ms 192 ms be3359.ccr42.lax01.atlas.cogentco.com [154.54.3.69]
12 203 ms 203 ms 203 ms be2932.ccr22.phx02.atlas.cogentco.com [154.54.45.161]
13 212 ms 212 ms 212 ms be2930.ccr21.elp01.atlas.cogentco.com [154.54.42.78]
14 227 ms 227 ms 228 ms be2927.ccr41.iah01.atlas.cogentco.com [154.54.29.221]
15 243 ms 241 ms 242 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
16 253 ms 253 ms 252 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
17 260 ms 259 ms 259 ms be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
18 326 ms 326 ms 326 ms be2094.ccr31.bos01.atlas.cogentco.com [154.54.30.14]
19 369 ms 370 ms 370 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
20 362 ms 361 ms 362 ms 38.111.40.114
21 359 ms 359 ms 359 ms 198.49.243.253
22 * * * Request timed out.
23 325 ms 326 ms 326 ms patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.

Pathping:

Microsoft Windows [Version 10.0.16299.64]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 USERDMC-FAQ7JEK.gateway [10.0.0.86]
1 dsldevice.gateway [10.0.0.138]
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 USERDMC-FAQ7JEK.gateway [10.0.0.86]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.gateway [10.0.0.138]

Trace complete.

Nettest is not available as it cant connect to server and timeout. Couldn't able to get information on this.

Can any internet nerd or Cryptic staff can tell me if there any problem here? I am not nerd so i need help :smile:
3.jpg
«1

Comments

  • edwardsparrow1edwardsparrow1 Member Posts: 24 Arc User
    Happening to me too, been going on for a couple of weeks now. I'm in NSW Australia.

    I can get to my characters, but after clicking on one, it just times out.
  • frostwolfxfrostwolfx Member Posts: 1 New User
    Im getting the "You may not login from this IP address"
  • salvation4salvation4 Member Posts: 1,167 Arc User
    This has been hapening quite a bit but kinda reduced this week..Even if I try using a VPN it still is the same..Atleast 3 attempts to get into the game..And sometimes a random kick..
    Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
    Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
    Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
    Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
    Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
    Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
  • whitemaggot1whitemaggot1 Member Posts: 7 Arc User
    I live in Melbourne Victoria Australia and have the same problem, also tried everything and just keep getting D/Ced. the tests show * 's at cryptic's door step just before the server. Once i get D/Ced i try youtube, Steam, Battlefield, SWTOR Netflix and they all work perfect. STO is the only thing that does not work.
  • herrgis#1415 herrgis Member Posts: 76 Arc User
    edited January 2018
    I'm on Oahu and having the same issue.
    Rather surprisingly I could connect fine while I was on Maui (before Christmas).

    I was able to push through an update using force verify, but now the launcher is stuck on the next step "attempting to connect to controller tracker". I'm currently working with support to resolve the issue. I'll keep you posted if it is resolved before returning to the mainland USA.

    I suspect we may be using the same lax pipe ;)

    You need to think of Star Trek Online as a marathon, not a sprint. Senlac t'Karveth
    Sometimes the Universe allows for the making of unexpected memories. Philippa Georgiou
    No matter your shame, gather your strength. Find a way to help those in need. Sarek of Vulcan
  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    I've been getting lag and disconnection/server issues for weeks (I'm in Ipswich, QLD, AU). I know it's not the ISP (I use both Telstra and Optus for STO gameplay), and both computers I use are experiencing the same issues (1 is a decent gaming system).

    Sometimes I can get on, but it takes so long for the characters to load, and when (or if) they do, the lag is horrendous. And if I'm not rubber banding, I end up with a "Server Not Responding" message, before being kicked out of the game.
  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    Having the exact same problem from Spain, with jazztel telecom. Only between certain hours. The launcher loads horribly slow, and if i can connect, the lag is so horrendous that its impossible to do anything at all, and of course, i get kicked after 3-5 minutes at most. Cryptic must have been broken something in the last maintenance.
    If [Cryptic] broke something, I think it was well before last maintenance. I have not been able to play STO since well before Christmas due to this issue and I don't want to be paying upwards of AU$20 per month for a game that I can't play. This issue has prevented me from participating in the Winter Event, and is likely going to prevent me from participating in the 8th anniversary events and promotions too.

  • mcscarypantsmcscarypants Member Posts: 70 Arc User
    I'm in Texas, USA, and this server disconnect TRIBBLE has been near epidemic for me. It first started cropping up in earnest just before the winter event, and really came on frequently the week before Sompek event ran. And now I'm getting SNR disconnects pretty much every day since then, and usually multiple times per day. And I don't play for hours on end. I tned to encounter a SNR disconnect for every 1.5 to 2 hours of gameplay. Really pissed me off when it happend during a Sompek run.
  • iklossis19iklossis19 Member Posts: 15 Arc User
    I just started a new Klingon character and I keep getting timed out, this hasn't happened with any of my alts. Not sure what the deal is...
  • reemus#2383 reemus Member Posts: 185 Arc User
    Yes and it will only get worse. Been "rubberbanding" for days at anytime of the day. Have noticed that the traceroute hits a massive ping when it gets to cryptic IP addresses...

    This is literally pushing me towards going back to free to play as it seems to get worse and worse every week... 5am CST and bouncing all over the maps and even timing out in middle of STF. Never had a problem like this before... I won't sub if I have to roll the dice to connecting when I play
  • tarran61tarran61 Member Posts: 827 Arc User
    Same for me, Midwest USA, once to twice a day for the last few weeks. Getting some rubberbanding at times as well. The other night in zone chat a lot of the players were saying they got the boot at the same time.
    Positive thoughts.
    NeAC.gif
  • reemus#2383 reemus Member Posts: 185 Arc User
    edited January 2018
    I am an RCDD/CCIE and I can tell you that it may not be cryptic alone... once your data leaves your router...you are at the mercy of your ISP and the nodes and routers and servers your data goes through to its destination. Cryptic's ISP could be trash one minute... or the 2-3 other regions that are dealing with high traffic. Cryptic will always be able to get out of saying it is them because of this. I live in the midwest and have 14-16 hops to the cryptic servers... My data goes all the way across the country (by IP) and back across before it even gets back to me... Although my pings are in the teens..when it hits cryptic it spikes to 80ms.

    The ONLY resolutions to this is for Cryptic to have an EU and east Coast node or server like they used to with CoH.. Or get a proxy or virtual node which costs more money.

    All I can say is this... you do not have control over the problem once it leaves your router. If you have done everything under the sun to your equipment...you have done all you can do. Speed tests are essentially worthless as they only test your speed to the nearest host IP and back... not all the other hops from there to cryptic and back. The tracert and pathping is the best test because it shows where packet losses are in the path as well as time.

    DON'T GO CHANGING ALL YOUR SETTINGS. The only thing I suggest after making sure your gear is fine to your ISP, is a release and renew of your IP (if you are DHCP which you probably are) and a re-boot of your ISP's modem and maybe check your router for firmware changes (most are on auto).

    If you are able to play other games online without any problems and browse and do everything else fine....it is obvious the problem lies with cryptic and/or your data's journey to and from.

    Keep in mind that since the crash last week (actually the force-off for map problem) and as well as the patching to every single player that logs on and off for the release of anniversary, things have been slow and rough. Cryptic is trying to give small portions of the new content to keep people from a 5gb download on the day of...

    I have rarely had a problem until the release of these patches the last 10 days or so... Just know you are not the only ones suffering from this terrible handling of data....and it isn't your setup or your ISP for most of you. It is the problem of having a single location for the entire world to get the primary data from.... as well as several other titles all running through cryptics ISP(s).

    Right now the lag and constant knock-offs have been every 2-3 minutes at 2am here....never happened before. Be patient because the only help you will get is from the community....and we all have to wait for this problem to smooth out.
  • reemus#2383 reemus Member Posts: 185 Arc User
    edited January 2018
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\noname>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 <1 ms <1 ms <1 ms
    3 7 ms 6 ms 7 ms 10.0.64.1
    4 7 ms 7 ms 7 ms COX-68-12-8-112-static.coxinet.net [68.12.8.112]
    5 10 ms 9 ms 9 ms COX-68-12-8-218-static.coxinet.net [68.12.8.218]
    6 13 ms 13 ms 18 ms nyrkbprj01-ae3.0.rd.ny.cox.net [68.1.5.157]
    7 16 ms 17 ms 19 ms bbr2.xe-0-2-2.peering-cox-4.nym007.pnap.net [208.122.44.73]
    8 22 ms 23 ms 22 ms bbr1.ae7.nym007.pnap.net [64.95.158.73]
    9 31 ms 31 ms 36 ms bbr1.ae101.bsn.pnap.net [64.95.159.177]
    10 36 ms 36 ms 35 ms core1.te-0-0-0-2.inapvox-32.bsn.pnap.net [64.95.158.65]
    11 44 ms 43 ms 43 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
    12 58 ms 59 ms 59 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 57 ms 57 ms 69 ms 198.49.243.253
    14 * * * Request timed out.
    15 59 ms 59 ms 59 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\noname>

    There is my tracert from OKC, OK. I removed my router and switch IP in this bc I am run a static IP and do not want to advertise it. As you can see I bounce from okla to texas to florida and back across to cali. Also, for some reason I am on the xboxpatchserver instead of the normal. Every time I am lagging hard I already know that I have been put onto the xbox server because I am never on it unless something is going on. I guess I get lower priority or something depending on the node I come in through. When I actually run off the patchserver and patchserver2 I have no lag issues. I cannot change this.
  • reemus#2383 reemus Member Posts: 185 Arc User
    Here is an update... Cryptic seems to spam the TRIBBLE out of packets lately. I run a Netgear R6400v2 wireless router and just had a firmware update that fixes a bug with packets...and another with security. Even though I am on auto update it has been waiting for me to download it for 6 days lol. Netgear users using a netgear switch/wifi that is NOT your modem (don't update your ISP's provided firmware..) you should check to see if you have an update ready.

    I also went back to my Cisco 2960 switch and saw no difference in the game connectivity. I run a remote network for my business so that switch and equipment is setup well. Wait for after the release and I believe things will clear up....
  • jordan3550jordan3550 Member Posts: 328 Arc User
    I’ve been having issues aswell I’m in the uk. Asking forever to log in then for a toon to load or even change toons. I’ve stopped playing pves because by time the map is loaded the que is almost done
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    No problems from Sweden. Stable for hours every day.
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • ilithynilithyn Member Posts: 903 Arc User
    I rarely have problems but when I do I've noticed the same thing @reemus#2383 has, that I'm hooked up to the xbox patch server for some reason. This only - as far as I've noticed that is - happens when a new major release is imminent, such as a new season coming out.
    This leads me to have the sneaky suspicion that being hooked up this was isn't standard for PC players and there's something going on on the other end that probably involves rerouting us by means involving chewing gum and hot wiring.

    It clearly doesn't cover everyone's issues - OP was connected to patch server 2, not xbox - but there might be a clue in where we end up. And the extra need for data dowload with these prepatches does seem to make an already existing problem, worse
    Logic is the beginning of wisdom, not the end of it.
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    It's one machine with two names.
    $ host 208.95.185.41
    41.185.95.208.in-addr.arpa domain name pointer patchserver2.crypticstudios.com.
    41.185.95.208.in-addr.arpa domain name pointer xboxpatchserver.crypticstudios.com.
    
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • reemus#2383 reemus Member Posts: 185 Arc User
    edited January 2018
    unless they are IPv6..then you can assign same IP to multiple machines. It can be setup to where, if one is not available it will failover to the other machine. Seen this a lot in some of the major retail chains where they run multiple controllers (machines of same function) on the same IP. We setup Anycast networks all the time. Since I noticed there is always a time out inside of cryptic routing...
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    edited January 2018
    unless they are IPv6..then you can assign same IP to multiple machines. It can be setup to where, if one is not available it will failover to the other machine. Seen this a lot in some of the major retail chains where they run multiple controllers (machines of same function) on the same IP. We setup Anycast networks all the time. Since I noticed there is always a time out inside of cryptic routing...

    No AAAA records exist for the hostnames in question.
    $ dig +short xboxpatchserver.crypticstudios.com AAAA
    $ dig +short patchserver2.crypticstudios.com AAAA
    $
    

    I don't know the IPv6 protocol enough to verify your claim but this is not limited to IPv6. You can always put a frontend between your clients and your servers that do load-balancing for you. The clients would always communicate with the same frontend though.
    Everybody knows the fault is Cryptic's, not the users. Its been happening since a long long time ago. Users from different places having real trouble connecting with pwe hubs. You can test any games you want , they are going to connnect perfectly fine, STO will be the only one who doesnt. But cryptic/pwe really dont care, as long as they have their incomes, thats the main problem.

    This is a rather broad generalization. I have no facts to support or dismiss your claim though. This might also be why Cryptic ignores these threads. A relevant claim would provide a mechanism that explains how these problems occur to some users and at the same time explains why they don't occur to people like me.
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    Erm, arent the tracerts proofs enough and knowing that STO is the only game that cant connect? what else do you want people to do to prove it? so many tracerts posted over the years about the same exact hubs and about the same problems over and over again.. well, if that is not proof enough i dont know what it is. And if you played all these years, you should know Cryptic's priorities by now. Or rather PWE's. Im just saying that is pretty obvious that if you usually play 10 online games a day, and the only one that cant connect or have so many troubles is STO.... dude, you dont need to be a physicist to realize its not your fault.
    Traceroutes are not proof of anything regarding Star Trek Online. Traceroute uses a network protocol called ICMP. This is different from TCP that the game uses. Traceroute being able or not to connect says nothing about how the game will behave because routers on your path can and will be configured to treat these protocols in different ways.

    The trace to Cryptic is a typical example. The non responsive second to last router is not indicative of any error but simply a result from being configured not to reply to ICMP messages when communicated with directly. ICMP is forwarded by this node though or you wouldn't have gotten any reply from the Cryptic server behind it either. People's ignorance of how this and similar tools work is unfortunately basis for many misunderstandings.

    From my 30 years as a network technician I would advise people with these kinds of problems to first of all acquire a router which allows them to monitor bandwidth usage and show the source of the network traffic. Low estimates today say that hundreds of thousands of home routers are infected by trojans and are taking part in DDoS attacks or mining crypto currrency. If you have such evil code hi-jacking your router, it will intermittently use all your bandwidth and interfere with your regular network traffic. Add to that cheap and buggy firmware and the trojan can easily overflow state tables or gobble up all available RAM in the router with interesting and unpredictable effects.

    Finally, myself and many other players do not experience the problems you describe. My hypothesis that the problem is on the user's side fits the observed pattern better then your hypothesis.
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • reemus#2383 reemus Member Posts: 185 Arc User
    edited January 2018
    My question is, what was the point of picking out a singular comment and not applying any insight to the problem at hand? One reason I hate forums... too many people offering zip. I have owned my own company for 15yrs. Without a ton of jibbrish I feel it was explained simply. As for the IPv6 claim, if you feel you need to research it..go for it. It is simply another option...

    IMO, I think this thread has done its job... informed the affected that there is a very good chance outside of support that there is nothing wrong with their machines or software... From here on out it is simply a bunch of techs playing know-it-all... I spend 3 days a week listening to conference calls with various companies and their admins doing the same thing.... I will leave you to it...and enjoy my break from work...

    However, there is much applied to a connection to a server when using the "freeway". You are always at the mercy of everything in between point a and point b... Since ISPs like cable companies monopolized the market and share with each other... You could have a great couple of weeks of playing and then suddenly TRIBBLE out.. You have no control over that. To blame Cryptic is no different than blaming yourself. I miss my old T1 and for sure miss my old SatNet... Sat was so much simpler and the most direct. Data travels a fraction the distance with a fraction of the speedbumps and to dedicated nodes and routers... then off to more "local handlers". It just sucks when you have solar wind get in the way lol. You want to talk about lag....

    tootles
  • tarran61tarran61 Member Posts: 827 Arc User
    Yesterday and today have been worst plus it took 4 minutes to do a map transfer. That hasn't happened in a long time.
    Positive thoughts.
    NeAC.gif
Sign In or Register to comment.