Over the past few weeks, there has been a drastic increase in the number of compromised accounts reported. Most of these are due to a specific phishing site. This “hacker” is logging into victim accounts and then advertising the phishing site in guild chat as well as in private chat with anyone on the victim’s friends list.
We would like to take this opportunity to remind players to NEVER enter their Arc account information on any site except for Arc itself. If you believe that your account has been compromised, or have ever shared your information with another player, please change your password immediately. We will not be able to restore any lost items or coins due to this.
If you encounter a user who is attempting to steal your account information, please contact Customer Support immediately with a screenshot so they can investigate and take appropriate action.
Please help spread the word so that your friends and guildmates do not fall victim.
Communications Manager - Perfect World Entertainment