This is Peer to Peer Tech Forum which is for players to help players. You need technical support from the company. Click the Support link on the top of the web page. (View Post)
This is their support link regarding tracert. https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert- Since you have problem to get there, the following is the sc… (View Post)