Game crash at loading screen every time after update

Just like the discussion title states. Already been through every troubleshooting steps via Xbox support and also via Arc support. I was told by person who was helping me via Arc to post here. In a nutshell, since the update, whenever I launch the game, it makes it through a few screens and crashes at the same point on the Neverwinter logo screen with the spinning orange wheel. I've cleared cache, hard reset, uninstalled game, reinstalled game, cleared MAC addresses, deleted Xbox profile from system and reimported, factory reset Xbox and redownloaded game. I've followed every possible troubleshooting avenue provided by tech support from both Xbox and Arc and the problem still remains. I am a paying VIP member losing time from my membership but also time of my life trying to figure this out. Any help is greatly appreciated.