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[UPDATED] Purchasing Zen on PS4
nitocris83
Member, Cryptic Developer, Administrator Cryptic Developer › Posts: 4,495 Cryptic Developer
Update:
Issue has been resolved and Zen has been awarded properly. For players who purchased Zen on PS4 during the last few hours of the Summer Promo, you will need to contact Customer Support with a receipt of your purchase during that time.
*****
We are aware of some players not receiving their purchased Zen on PS4. This is due to issues with the PSN and we are monitoring this situation with Sony. We will update the community once we receive new information from our partners.
Issue has been resolved and Zen has been awarded properly. For players who purchased Zen on PS4 during the last few hours of the Summer Promo, you will need to contact Customer Support with a receipt of your purchase during that time.
*****
We are aware of some players not receiving their purchased Zen on PS4. This is due to issues with the PSN and we are monitoring this situation with Sony. We will update the community once we receive new information from our partners.
Post edited by nitocris83 on
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Hello @arnold337#7112, please submit a ticket to Customer Support so they may verify the transaction on your account and assist you.
Regards,
EU Community Manager @ Gearbox Publishing
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