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Winter Promo bugged?

Greetings, according to the event details when you purchase 1000 zen you get 5 enchanted keys. Well, I purchased 1000 zen to renew my VIP around 3am eastern time. I then logged out. It’s now 5:17pm EST and I have nothing in claims for 5 keys. A guildmate is also having the same issue. What gives?
Founder of Knights of Ra guild in Neverwinter PS4. Founder of The Arashikage Clan in Defiance, formally of PlayStation Home.

Comments

  • poisd2strike#7598 poisd2strike Posts: 43Member Arc User

    Greetings, according to the event details when you purchase 1000 zen you get 5 enchanted keys. Well, I purchased 1000 zen to renew my VIP around 3am eastern time. I then logged out. It’s now 5:17pm EST and I have nothing in claims for 5 keys. A guildmate is also having the same issue. What gives?

    Did you go to the Promo Agent (near Sgt Knox) in PE to claim the keys? They need to be claimed from the right (not left) tab.
  • markeen#2032 markeen Posts: 292Member Arc User
    If you mean the promo agent that is on the same side as the Harper in PE then yes, I’ve collected promo items from the claims agent there in the past. However, this time nothing is listed.
    Founder of Knights of Ra guild in Neverwinter PS4. Founder of The Arashikage Clan in Defiance, formally of PlayStation Home.
  • kreatyvekreatyve Posts: 9,622Member, Neverwinter Moderator, NW M9 Playtest Community Moderator

    If you mean the promo agent that is on the same side as the Harper in PE then yes, I’ve collected promo items from the claims agent there in the past. However, this time nothing is listed.

    Nope, the one on the same side that Sgt Knox is, named Promotions Agent - not the Reward Claims Agent by the Harper.
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  • markeen#2032 markeen Posts: 292Member Arc User
    Ahh, ok. Thanks for the info.
    Founder of Knights of Ra guild in Neverwinter PS4. Founder of The Arashikage Clan in Defiance, formally of PlayStation Home.
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