Client error cant start the game after patch, help

nightpain88 · June 2018

It says ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\utilities\crypticerror\harvest.c(543)

jade1280 · June 2018

when the portal is open click on options and "Force verify" this will consoledate the files and should fix the error.

thebrownsage84 · June 2018

I am getting the same error!

ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\src\utilities\crypticerror\harvest.c(543)

It happens everytime I change something in the Launcher "Options" and then hit save.
I'm trying to uncheck the "On-demand patching" because I want a full patch. Yeah, also tried "Force verify" after clicking on save same error pops out. Pretty much ANY change in "Options" when saving gives that error.

jade1280 · June 2018

thebrownsage84 said:
I am getting the same error!

ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\src\utilities\crypticerror\harvest.c(543)

It happens everytime I change something in the Launcher "Options" and then hit save.
I'm trying to uncheck the "On-demand patching" because I want a full patch. Yeah, also tried "Force verify" after clicking on save same error pops out. Pretty much ANY change in "Options" when saving gives that error.

Oh damm have to be a support ticket they would have more insight then i do on what to do next.
Best of luck

nitocris83 · June 2018

Please submit a ticket to support if you have not done so. I will also escalate to the game team.

nlghtwing41 · July 2018

Any fix to this? Wanted to play but getting this error as well.

nitocris83 · July 2018

nlghtwing41 said:
Any fix to this? Wanted to play but getting this error as well.

Checking with the team on this!

coorsbeer · July 2018

Same for me today... ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\src\utilities\crypticerror\harvest.c(543)

HELP !

blank · July 2018

i also got this error, trying to replace the dbghelp.dll with one from my system32 folder, but got auto replaced with the one from the neverwinter.exe client, the size of dbghelp in my system32 is 1,688KB, but the one i got from neverwinter.exe client only sized 1,016KB

i know you guys at the development team is already busy with other bug or problem, but i want to ask about the progress of this particular error

sorry if my english is faulty(not my native language) and thanks for your hardwork

drakenstrike21 · July 2018

I have this error too

terramak · July 2018

Thanks for replying, and thanks to @nitocris83 for bringing this thread back onto my radar.

Current status: It appears the "failed to load dbghelp.dll" error is only part of the issue, and it may be hiding the source. We have a potential fix coming in the near future (I don't have an ETA; it's still in test), but once that fix is live, the folks running into this issue will likely get a "real" crash dialog afterward, with the source of the actual error.

Folks *might* be able to work around this by running the launcher with Administrator permissions, but I haven't received confirmation of that yet. There's also a hypothesis that it happens when trying to save options, but I haven't seen enough evidence to be certain; might be worthwhile to try running with default launcher options.

nickmonk · July 2018

I can't download client a week! 10gb pathes download & dowload((( How time I must wait before begin to play?

saraleah01 · July 2018

nitocris83 said:
Please submit a ticket to support if you have not done so. I will also escalate to the game team.

ran into this and made ticket as suggeted however "script reading cookie cutter support" decided that the error was caused by a corrupt file from looking at a tracert that had nothing to do with the time, date or location of my installation.

support for anything other than cash problems seems to be a waste of time and a joke.

terramak said:
Thanks for replying, and thanks to @nitocris83 for bringing this thread back onto my radar.

Current status: It appears the "failed to load dbghelp.dll" error is only part of the issue, and it may be hiding the source. We have a potential fix coming in the near future (I don't have an ETA; it's still in test), but once that fix is live, the folks running into this issue will likely get a "real" crash dialog afterward, with the source of the actual error.

Folks *might* be able to work around this by running the launcher with Administrator permissions, but I haven't received confirmation of that yet. There's also a hypothesis that it happens when trying to save options, but I haven't seen enough evidence to be certain; might be worthwhile to try running with default launcher options.

thank you for this information it makes much more sense to me than what "support ticket" offered.

also since i always run launcher with administrator permissions this is not a valid workaround for me and it does indeed crash when i attempt to "save" anything other than default options eg changing patch on demand to off + save = crash

terramak · September 2018

Just checking, now that it's been a while - is this still an issue for you? If so, is it throwing new crash information when it fails this time (and if so, do you have an error ID I can review)?

Thanks again, btw.

drakenstrike21 · September 2018

It's still happening but ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\utilities\crypticerror\harvest.c(543) doesn't appear now. It just instantly crash whenever I try to change options on the launcher

Client error cant start the game after patch, help

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