Hello, I was given a promo code for a renegade illusionist as a free companion offered by ArcGames. I entered the promo code and this was met with success. The problem is, I went to the rewards claim agent in Protector's Enclave (I assume that's where you get the companion) but there was nothing awaiting me for pickup. So I am wondering if there is something I am missing...? Any help would be greatly appreciated.