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Problem rewards refer to friend and recharge Zen reward
HI, we have completed the required steps to obtain the referral friend rewards, however, we have not obtained any reward, neither I nor the invited friend both in level 5 and level 20. The email confirmations are correct but we do not receive in game rewards .
On the other hand, I have another email confirmation about another reward, after a recent Zen recharge, but I have not obtained a reward nor can I claim it in the free section of the store in game. I have checked my mailbox constantly, but it does not show anything about it either.
I opened a ticket yesterday during the day, but I have not received any response, at the moment.
What I can do?