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[PC] White Owlbear Bind Status

nitocris83nitocris83 Posts: 1,247Member, Administrator Administrator
edited May 17 in News & Announcements
*NOTE* CS will honor requests that come in between May 17th-June 20th. Please submit your request during that timeframe


Greetings Adventurers,

As some folks have brought up, there was a change in binding for the White Owlbear mount on Neverwinter PC. Initially, we released this mount as part of a Charge Rewards promo, and it was Bind on Equip. About a year later, a separate promotion also used this mount as a reward. Due to an issue with that promotion, an exploit was discovered in which players could claim a potentially infinite number of these owlbears.

In order to prevent the exploiters from rapidly flooding the economy with owlbears and devaluing the ones that players legitimately claimed, we decided to stop the bleeding (figuratively) by binding White Owlbear mounts - initially to character, and then to account.

This binding unfortunately affected all White Owlbear mounts, not just the ones that were gained via exploitation. And, regardless of action taken on exploiting accounts, there are more White Owlbear mounts out there than there should be.

So, here's what we're doing:
  • The White Owlbear mount will remain Bound to Account.
  • We will provide our Customer Support team a list of all accounts who earned the White Owlbear mount as part of the November 2016 Charge Rewards promo.
  • Anyone who submits a ticket to CS requesting BoE White Owlbears, and is on that list of accounts, will have their White Owlbears replaced with a BoE version (if they weren't already put in the character's stable).
What we ask of you:
  • Please move any Owlbears you want to replace into your main inventory (instead of your bank, mail, guild bank, etc).
    • IMPORTANT NOTE: If any were placed in a guild bank or mail, please make sure to claim them on the account that initially earned them.
  • If you earned White Owlbears as part of the November 2016 Charge Rewards promo, and want any Bound (to character or account) versions replaced with unbound versions, please contact Customer Support. (Even if you have already contacted them.)
    • Please put "White Owlbear replacement request" in the subject line of your ticket.
    • Please include in the ticket how many you want replaced.

If you have character-bound versions and did not earn them as part of the November 2016 Charge Rewards promo, you can still contact CS to have them bound to account instead.

We appreciate your patience in the matter. This process requires a new build to go live, so at earliest, these requests can be fulfilled on Thursday, May 17, after server maintenance.

Thank you,
The Neverwinter Team
Post edited by nitocris83 on

Comments

  • adinosiiadinosii Posts: 2,581Member, NW M9 Playtest Arc User
    I wonder if CS will unbind more than one Owlbear per account, considering that people were only supposed to get one.

    ...not that it matters to me - I didn't get any to begin with...
    Primary: Tanya - Female Half-elf DC
    Secondary: Draupnir Irontoe - Male Dwarf GF (and 14 others I play even less)

    Member of Civil Anarchy
  • nic1985nic1985 Posts: 69Member, NW M9 Playtest Arc User
    @nitocris83 Thank you so much and to the Devs for fixing this. Also to the awesome player(s) persistent about this issue.

    @adinosii Anyone participated in the Nov 2016 promos could claim each items multiple times, as long as they accumulate enough Arc points from zen charges. I was able to get multiple items and the Owlbear was one of them. Note that each Olwbear was about $100 you have to charge to claim again.
  • adinosiiadinosii Posts: 2,581Member, NW M9 Playtest Arc User
    ah..ok
    Primary: Tanya - Female Half-elf DC
    Secondary: Draupnir Irontoe - Male Dwarf GF (and 14 others I play even less)

    Member of Civil Anarchy
  • sundance777sundance777 Posts: 1,081Member Arc User
    This sounds mostly related to PC. On xbox, I earned one BtC owlbear choice, from the buy a hero (level 70) thingy. I happened to pick the white one, does this mean I potentially would get BtA rights to the white owlbear? I don't think it would matter much to me, but if it works that way, their may be others that are excited about it.
    TR - Sun: 16000 IL
    OP - Sunshine: 16000 IL

    Casual Dailies
  • vida44vida44 Posts: 660Member, NW M9 Playtest Arc User
    @nitocris83 I'm not sure what you mean between these two dates. What if I made contact before those dates? Should I contact them yet again?
  • minotaur2857minotaur2857 Posts: 692Member, NW M9 Playtest Arc User
    The patch notes made me really angry thinking I wasn't getting what I paid for, should be a link to this thread in them
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