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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Direct3D driver returned

maruda#1373 maruda
maruda#1373
 Member Posts: 168 Arc User
in Peer to Peer Tech Forum
Since I changed the system from win7 to win10, I have a problem with the game. About 20 times a day the game crashes to the desktop. And a message appears, which I have inserted below.
https://imgur.com/a/56ytr
I will add that I have an updated system and drivers. I tried to run the game in safe mode, at the lowest settings and it did not help.

Comments

  • maruda#1373 maruda
    maruda#1373
         Member Posts: 168 Arc User
    Radeon R9 380
  • maruda#1373 maruda
    maruda#1373
         Member Posts: 168 Arc User
    http://prntscr.com/j8h8rd
    Yesterday I installed the AMD drivers again, but nothing helped. There are still the same problems, and within 20 mins, it has played the game three times.
  • gromovnipljesak#8234 gromovnipljesak
    gromovnipljesak#8234
         Member Posts: 1,053 Arc User
    Hmmm. Has that PC ever had an nVidia GPU in it? Use DDU to remove the drivers completely, as a simple uninstall doesn't do enough. That error can also appear with fullscreen modes - for some cases it can appear when on or off. Try switching.

    Also, a bit of further advice for troubleshooting - that 0x(...) error (in your case 0x887a0006) is the main thing you want to look up. Games don't crash for same reasons when you get that code, but they may have similar symptoms.
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