Maze engine promo box gone?

spelldazer

Original announcement said we'd get a reminder before it goes. See here.
https://www.arcgames.com/en/games/xbox/neverwinter/news/detail/9948023-free-maze-engine-explorer-pack-for-xbox-one!

Guess I missed the memo. Was there a reminder of some sort? Could someone please point me to it?

kuero21

As I read the comment that they will be going to reminder us I already thought "I bet this will reveal as another lie".
You just cant trust their words.

kreatyve

https://twitter.com/NeverwinterGame/status/738805986933100544

He sent out a tweet on Twitter on the 3rd.

spelldazer

Thanks for the link @kreatyve . I guess Twitter is the place to follow rather than the official news or this very forum. Meh... Not a good way to communicate. Just goes to teach me...take it while you can. Shame. I was saving up for another mount and was using the weekend event to generate AD. Fingers crossed for good discounts in two week's time.

kreatyve

I will pass that feedback along to @strumslinger.

kuero21

Meh, I expected a forum post as well... probably my own fault, to expect in the first place...

firepats12

I thought most people who are somewhat active on this forum knew that most announcements are made on Twitter.

kuero21

well, you said it, most people.. and not all of them

thefiresidecat

I agree, who looks at twitter?I expect the official forum and news to have these things.

firepats12

Well I mean, they are VERY active on Twitter. That is where most of their give-aways and general updates are posted. I'd say, join us in the 21st century and get a twitter lol

spelldazer

I have a Twitter account but, honestly, I don't keep track.

In the 21st century, you can't afford to communicate in a single channel. Moreover, if your business is a virtual game, I would expect important messages *in the game*. Why not post a message on the login screen or send an ingame mail? Why not put an announcement at the top of this forum? Just saying.

cesar

I have Twitter only to get notifications about this game, lol!

But seriously, they should use an in-game message to let EVERYBODY know, like the banners you get when logging in to a toon. Not everybody uses Twitter, and not everybody visits this forum.

zman81420

Twitter is dumb. Well all social media is dumb. Branching out more to the player base while never actually listening to us unless it infringes upon their pockets.

armadeonx

Yes the forum reaches far more players but I guess it's a lot 'easier' to do it on twitter via your phone.

One persons convenience should not out-weight reaching more of the community.

ecrana

spelldazer said:

In the 21st century, you can't afford to communicate in a single channel.

Using tweets as your main medium to reach your entire audience is utterly ridiculous and just shows a disconnect with your audience.

They have a forum with a "News" section for these things. Theres also an in game calendar that could easily have "Pack expires today. Get yours today." added to it. I mean most people probably don't use the calendar but it is the most accessible system for users.

cesar

I seriously doubt the XB1 forum has more users than the Neverwinter Twitter channel has followers... Currently 65.8K.

Forget the forum (and Twitter). The right way to do it is in-game.

ecrana

I agree but the real point is that they need to use multiple channels in this day and age. Having 65k twitter followers means nothing if its only 5% of their user base.

spelldazer

Rest assured that it's not 65k real users. There are bots and commercial entities, and what not.

The real lesson here should be for their marketing department. They should have pumped out reminders to get the coupons and use them before it's too late. Had they done that, I expect they would have seen some Zen purchases with real $$$. Their loss.

asjohnson

No, the box was free. So they would not have seen any cash incoming

pr3stigex

asjohnson#4476 said:

No, the box was free. So they would not have seen any cash incoming

He's referring to the fact that it included a 50% of mount coupon. Potential monies

wdj40

They gave every character a free promotion box... said hey here is plenty of time to use it (I know I certainly did). It really is not their fault in the slightest if some people hoarded the pack thinking they were clever and now it has gone, as I said they gave you plenty of time to open it

Anyhoo I do agree how-ever that official stuff and reminders should be done on here and in-game... I personally never use Twitter so would never have known about a fair bit of stuff that has happened.

spelldazer

Clever? I was trying to get AD for a third mount. Some of us can't afford to play all day and it takes time. Lots. I might have bought some Zen to bridge the gap, but it's a moot point.

ecrana

wdj40 said:

It really is not their fault in the slightest if some people hoarded the pack

You're absolutely right but it was definitely a horrible business decision to not push out reminders everywhere.

That's money Arc lost out on because people would have to buy zen to cover whatever they might be short on for a new mount.

wdj40

spelldazer said:

Clever? I was trying to get AD for a third mount. Some of us can't afford to play all day and it takes time. Lots. I might have bought some Zen to bridge the gap, but it's a moot point.

Dude none of that unfortunately is relevant. As with most things in life this promotion had a limited time scale/span... I have been playing since around the 1st week the game came out on X1 (never played PC), I still have missed out on a whole load of promotions here and there. It is unfortunate but you just move on and see what is coming out next

dangitrex

null
Most everyone I know thinks twitter is dumb and just another spam for you to have blasting your phone while your driving or at work who needs to know when u are showering seems to be the only place people share everything they shouldn't so I never supported twitter and agree official forums should have latest news

kizashi

People that aren't willing to keep themselves informed makes posts like these!

gamertothebone

I do not have a single thing to do with twitter

guess the money I spend in the game is not appreciated enough to pass info through the game home screen or forums

A few characters do not have the box

Starting to understand why people tell me I am a fool for the money I spend in the game

Why take these off the vendor at all???

edit - not sure why but this is really really bothering me...why remove it from the vendor at all....has me wanting to use my skills to call someone important at Arc and let them know exactly how I feel about solely using Twitter to spread info like this....horrible decision that completely ignores how some older generation gamers get their info

deirachel

I suggest to Strum and any potential Community Manager from any game reading this:

Prioritize announcements thusly:
1st Official Website/Blog
2nd Internal Game
3rd Official Forums
4th Social media/Wiki

Yes, it is easy to post something on Twitter/Facebook/LinkedIn/Snapchat/Friendster/etc. But, you don't completely own/control those platforms. You do own/control the website, game, and forum. This means you should be making these your "official" communication channels. What you put on social media shouldn't be much more than a link to one of the official channels.

gamertothebone

firepats12#3687 said:

Well I mean, they are VERY active on Twitter. That is where most of their give-aways and general updates are posted. I'd say, join us in the 21st century and get a twitter lol

Most of the people my age...you know older people with jobs that allow them to spend money on games...do not use twitter

If the company wants to have good customer service to those who have the means and will to spend money in the game they want want to think about them when figuring out how to communicate to customers

asjohnson

gamertothebone#5220 said:

firepats12#3687 said:

Well I mean, they are VERY active on Twitter. That is where most of their give-aways and general updates are posted. I'd say, join us in the 21st century and get a twitter lol

Most of the people my age...you know older people with jobs that allow them to spend money on games...do not use twitter

If the company wants to have good customer service to those who have the means and will to spend money in the game they want want to think about them when figuring out how to communicate to customers

haha, I have a very active Twitter myself and I work for every dine I have. So Don't use the whole, well I am grown up and work so I can't possibly use twitter. get out of here with that.

pr3stigex

twitter is for teenie boppers though. I only have it for neverwinter updates