Updates on Bans/Suspensions (December 22, 2015)

yetweallfalldown

Hi Everyone,

We have seen over the past day that there are several individuals who are claiming to have been either banned or suspended from Neverwinter on Xbox One or PC. We wanted to update the community on why and how this has happened. Here is a quick overview of the situation:

1. Perma-bans: Reading through this thread, it doesn't sound like this applies to any of you. Our team has identified accounts through several data files including playtime and character log. It is fairly clear to the group that the data coming back isn't usual behavior for an individual, which leads us to believe that this account is botting. Those individuals received a perma-ban.
   
2. Temporary Suspensions: There is another group of individuals that, based on data coming from the game, have purchased in-game currency from third-party websites. Purchasing currency violates our in-game policies for the game and is not something that we condone with players. These suspensions will go away after three days.
   

If you feel that you have been flagged incorrectly for these bans, please reach out to our customer service team. Please note that they do have an influx of tickets coming in and will need time to respond. Turn around time should be about 24-hours.

Alex

strumslinger

There are currently a number of players who have been banned on December 22. If you are one of these players and have done nothing wrong, please submit a ticket to our customer service so they can review your account.

yetweallfalldown

strumslinger said:

There are currently a number of players who have been banned on December 22. If you are one of these players and have done nothing wrong, please submit a ticket to our customer service so they can review your account.

Another update here. Our team is currently re-assessing all the bans that have been placed yesterday. They are in the process of reviewing accounts right now. If you still have questions, please submit a ticket to our official customer support channels.

strumslinger

Opening Starlight Parcels on multiple characters should be completely fine now. Please continue to participate in the Winter Festival.

Thank you for being patient as we resolved the issue and we apologize for any inconveniences we may have caused.