Updates on Bans/Suspensions (January, 29 2015)

yetweallfalldown

Hi Everyone,

We have seen over the past day that there are several individuals who are claiming to have been either banned or suspended from Neverwinter on Xbox One or PC. We wanted to update the community on why and how this has happened. Here is a quick overview of the situation:

1. Perma-bans: Reading through this thread, it doesn't sound like this applies to any of you. Our team has identified accounts through several data files including playtime and character log. It is fairly clear to the group that the data coming back isn't usual behavior for an individual, which leads us to believe that this account is botting. Those individuals received a perma-ban.
   
2. Temporary Suspensions: There is another group of individuals that, based on data coming from the game, have purchased in-game currency from third-party websites. Purchasing currency violates our in-game policies for the game and is not something that we condone with players. Using the services from these third-party sites puts your account security at risk so we strongly encourage you to avoid visiting them. Additionally, please note that the Astral Diamonds sold by these sites are acquired by compromising another player's account and, in some cases, fraudulently using another player's credit card.
   
3. These are just guidelines for bans/suspensions. In certain cases, a perma-ban will automatically be issued with purchase of in-game currency from third-party websites. Once again, purchasing from these sites puts your account and others' at risk!
   

If you feel that you have been flagged incorrectly for these bans, please reach out to our customer service team. Please note that they do have an influx of tickets coming in and will need time to respond.

Alex

strumslinger

We want to reiterate the above post. Buying from third-party sites - in any way or form - is against the ToS and not only puts your account at risk, but others' as well.
Third-party sellers are NOT affiliated with Arc. Why would we want to put your accounts at risk?
Remember, this AD from third-party sites is often STOLEN from other players' accounts - perhaps even your own. The $5,000 car may look appealing, but it's still STOLEN, so you shouldn't be upset when you're caught and punished.
Supporting these sellers perpetuates theft in our community, which hurts everyone.

If you believe you've been incorrectly banned or suspended without notification, please contact our support team.