enelimm Perfect World Employee

Activity

  • mandoral
    mandoral → enelimm
    after is all said and done and the servers are merged. by chance if a toon is lost dureing the merge how would I reclaim and who do i notify.
    August 2015
    • enelimm
      enelimm
      Hi Mandoral,
      First of all please make sure that you are connected to the right account and the right server. Try to scroll up and down on the character selection screen, as your character could be hidden if you had many characters on both servers before the merge.
      If you still can't find your character, you should contact Support: https://support.arcgames.com/app/support_center
  • kilyiewilde
    kilyiewilde → enelimm
    can sum1 @ PWE tell me why it says neverwinter servers are up for the last 4 hours but i still cant get into the game ? PLEASE?
    August 2015
    • enelimm
      enelimm
      Hi kilyiewilde,
      I can't help you with this as I am not in charge of Neverwinter. If the issue is still ongoing, I recommend that you look for more information on the Neverwinter forums and social media pages. If you can't find a solution there, feel free to contact Support and explain your situation in details.
      Have a nice day!
  • miraclered
    miraclered → enelimm
    hi can i ask something about r9 is it going from the game or do it stay in game? begus i am saving stuff till im am 101 on mijn stormbringer but i saw that you take away the itemes that we need to make for r9 so i wondert about it are they going to stay and for little time till new sale is that they are coming back when the sale is there or is it for good from pw no more r9??
    August 2015
    • enelimm
      enelimm
      Hi miraclered,
      R9 won't disappear from the game from what I know. I asked for more details about the Mysterious Chips changes. Cheers
  • asterelle
    asterelle → enelimm
    You were wrong about the Event gold not being removed. I lost so much event gold because you said you weren't going to do it. Now Im sad nIYoW7R.png​​
    August 2015
    • enelimm
      enelimm
      Hi Asterelle,
      I'm sorry to hear about this. If your event gold disappeared, it wasn't supposed to happen and is not intentional! Could you tell us exactly which items have disappeared (tickets? cards? event gold itself?) and any detail you think could help us see what happened?
      Thank you!
    • asterelle
      asterelle
      This item disappeared. http://www.pwdatabase.com/pwi/items/31536 The ticket.
      If you take them out of the mailbox they go poof.
    • enelimm
      enelimm
      Thanks for the details! I raised this with our teams to see what we can do about it. I recommend that you let Support know in the meantime :) Cheers
  • tetraem007
    tetraem007 → enelimm
    Hi enelimm,
    I had an old character on lost city server with name "CaptainComic" (lvl 101).
    I also made once a character with same name on Sanctuary (just lvl 5) on same account.

    The Lost City character got renamed to CaptainComicLC.
    Can you exchange the names please?
    CaptainComicLC <--> CaptainComic
    Or even better CaptainComic and StrikeCommander)
    (all my alt characters got named after DOS games).

    tyvm
    August 2015
    • enelimm
      enelimm
      Hello,
      Community Managers can't change your in-game name. You can try contacting Support through the links I sent above. Cheers!
  • tetraem007
    tetraem007 → enelimm
    btw I did pm you because I'm sure surtr get's spammed atm and tbh I can't find the support link. If you can't help me, can you tell me how to find the support within the ArcLauncher? Login doesn't work with normal browser, I have to use Arc but can't find my way to the support team.
    August 2015
    • enelimm
      enelimm
      Hello,
      Login should be working on the website as well. You can contact Support from this link: https://support.arcgames.com/app/ask? or via e-mail at customerservice@perfectworld.com.
      Have a nice day!
  • xx2fast4youxxx
    xx2fast4youxxx → enelimm
    Is there any possible way that a normal player like me could participate in testing a beta?

    :) Thanks for all you guys do!
    July 2015
    • enelimm
      enelimm
      Hello,
      We'd be happy to! Expansions and updates are tested internally by a team of professionals, but we did this in the past and our future games may have a Beta-testing period as well. You can follow Arc on Facebook (https://www.facebook.com/ArcGames) so that we keep you updated about our upcoming releases.
      Thank you for your interest and your support! Have a great day :)
  • ginger2you
    ginger2you → enelimm
    Not sure you can help me, I submitted a support ticket last night for assistance on my main account and still no reply. My account was hacked and the hacker was using my account when I made the report. I can not log on at all and I am very troubled about this.
    July 2015
    • enelimm
      enelimm
      Hello,
      Unfortunately I can't help directly since only Support can retrieve your account. I understand your pain though, and hope it's already fixed or will be very soon :)
      Cheers!
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