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[Bug Report] How to Report a Bug

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  • vikthevikingviktheviking Posts: 3 Arc User
    played on neverwinter 3 or 4 years ago. now trying to activate my account. it trys to load but gets stuck on maretial loading screen. it wont load account info or even let me start a new toon. please fix
  • babelnbabeln Posts: 2 Arc User
    Title: Cant Login

    Location: Everywhere, today 16.8.2015

    Steps to Reproduce:
    1. Try to run launcher
    2. Try to login

    Observed Result: No connect

    Expected Result: Login and play
  • weinstein25weinstein25 Posts: 1 Arc User
    Arc please help everytime i play my character on swordsman online the game will be closed and will pop up saying REPORT BUG.

    i cant use my 2 characters now but i can use the other one..

    please fix this..!!!!
  • kotrou10kotrou10 Posts: 1 New User
    my launcher crushes and doesnt do anything trys to logg in but nothing dont know what to do
  • andrielkenshinandrielkenshin Posts: 2 New User
    edited August 2015
    :'( me too
  • andrielkenshinandrielkenshin Posts: 2 New User
    > @kotrou10 said:
    > my launcher crushes and doesnt do anything trys to logg in but nothing dont know what to do

    are you in PE? I think there is a bug in PE..
  • kalamazoo2222kalamazoo2222 Posts: 2 New User
    edited August 2015
    NW loading - Cryptic load screen works normally, then when progress bar reaches 100%, screen goes bright gray. Windows 7x64, i7 cpu. Click anywhere on screen and it says "Program has stopped responding" with the following debug info:
    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 55cbc5b7
    Hang Signature: bafd
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Hang Signature 1: bafd8034eb516490c8b37513c96ac743
    Additional Hang Signature 2: 784e
    Additional Hang Signature 3: 784ef94b4b9a84dd1356b18df5f942b6
    Additional Hang Signature 4: bafd
    Additional Hang Signature 5: bafd8034eb516490c8b37513c96ac743
    Additional Hang Signature 6: 784e
    Additional Hang Signature 7: 784ef94b4b9a84dd1356b18df5f942b6

    BTW, the game was working fine up until a few days ago when I played last. The game applied the latest patch today (8/17/2015) and now I can't get it to run. I just get a milky white screen. I have been using no graphics card, just the internal intel graphics on my i7 4770s CPU on an ASUS Z97-E mb with Win7x64, fully updated.

    UPDATE: It works fine if I run NW from the program directory, so the issue seems to be with the ARC loader and the latest update.
    Post edited by kalamazoo2222 on
  • kalamazoo2222kalamazoo2222 Posts: 2 New User
    BTW, the game was working fine up until a few days ago when I played last. The game applied the latest patch today (8/17/2015) and now I can't get it to run. I just get a milky white screen. I have been using no graphics card, just the internal intel graphics on my i7 4770s CPU on an ASUS Z97-E mb with Win7x64, fully updated.
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