So, on Saturday my son was playing Neverwinter. When he went to log into his account on Sunday he received an invalid password/user error. He tried a few more times, then asked me to take a look. I tried a few times, then I tried a password recovery, and we got an invalid user email error. So apparently somehow his email is no longer linked to his account, and he received no email telling him that his email was removed/changed. We sent an email to firstname.lastname@example.org on Sunday, and we've been waiting. How long is the expected wait time to replies?